Summary:  Available Immediately

Facilitates the Financial Accountability Coaching and Encouragement (FinACE) Program as a part of International Chaplaincy.

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Leads Crew Processing:

    • Initiate communication with accepted short-term applicants.
    • Track completion of necessary paperwork and support raising progress of short-term crew-members.
    • Assess financial readiness for service.
    • Complete documentation process for human resources.
    • Communicate regularly with HR Facilitators.
  • Provides a range of support to Crew-in-Process:
    • Regularly follows up on financial progress, and offers encouragement.
    • Responds to the unique needs of the crew-member by answering questions, directing them to various resources and departments, and generally easing their transition into Mercy Ships.
  • Administers initial support raising tools for each crew member:

    • Distributes crew mates support raising tools to individuals.
    • Communicates with accounting to create crew member designation codes.
    • Creates crew mates websites, provides training and website support to crew, and disables sites when crew-member departs.
    • Directs crew to FinACE Manager as needed for further coaching to ensure a successful support raising.
  • Administers ARP expense reports.
    • Generates electronic ARP expense reporting webpages for individual crew within Navigator.
    • Reviews submitted expense reports to ensure compliance with established policies and offering redirection to crew when necessary.
  • Administers various FinACE mass-mailing initiatives for new donors.

  • Prepares materials for the FMS Personal Support Raising Seminar.

  • Maintains confidentiality of all applicant files.

  • Other duties as assigned.?

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Support organization’s mission and vision. Adhere to Mercy Ships Code of Conduct.
  • Follow the model of Jesus by Loving God; Loving and Serving Others; Being a person of Integrity and a person of Excellence in all you say and do.

  • Requires social skills, which includes a demeanor that is both professional and relaxed in order to present the professional nature of the office yet help people be at ease and feel welcome.

  • Strong administration and time management skills required. Ability to multitask, compartmentalize, and work efficiently is needed.

  • Strong background in customer service to assist crew and their donors. Attention to detail, good letter writing, spelling and grammar skills essential.

Education And Experience

The requirements listed below are representative of the education and / or experience required.

  •  An Associate’s Degree in any related field.
  • Two to three years general administrative experience or related experience and/or training.
  • Demonstrated knowledge of and experience with a wide array of computer programs.
  • Experience with customer service.
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