Implementing, maintaining and improving the following processes within the IS department:

• Financial management processes to support
• Budget creation and consolidation
• Financial cost and charge-back models
• Time reporting and analysis
• Asset management processes to support
• Full life-cycle management of all technology assets
• Contract and vendor life-cycle management
• Procurement and purchasing
• Document management processes to support
• Controlled formal document management system
• Standardized and consistent documentation
• Concurrence and relevance IS documentation
• Reporting and communication processes to support
• Effective and timely external departmental communication
• Compilation and communication of department metrics
• Analysis and reporting of financial performance
• Effective and timely internal communication
• Ensuring administrative support is provided to the IS department, including:
• Coordination of critical IS meetings including schedule conflict resolution
• Preparing meeting minutes and deliver to attendees where directed by IS management
• Arranging travel schedules and reservations for traveling IS staff

In addition:

• Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication
• Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships
• Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures
• Other duties as assigned

The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Able to contribute to community life, requiring stable and healthy interpersonal skills
• Able to provide exceptional customer service and take the initiative to respond, resolve and follow up
• Able to apply significant discretion and independent judgement
• Knowledge of formal IT management best practice, specifically ITIL
• Strong understanding of IT financial and asset management principles and practice
• Highly self-motivated and self-directed, with strong analytical and organizational skills
• Able to adjust quickly in response to organizational, strategic or priority changes and shifting customer needs
• Able to work in a team-oriented, collaborative environment
• Able to organize his/her work and with good time management skills
• Be process oriented, have an attention to detail and a strong analytical problem solving ability
• Ability to define problems, collect data, establish facts and to effectively present information and respond to questions from groups, managers and staff
• Ability to communicate effectively with customers (internal and external)
• Ability to evaluate practices to determine potential for improvement
• Working knowledge of Microsoft Office applications and an aptitude for learning new applications
• Supportive of Mercy Ships mission and vision, and committed to its core values
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

  Education and Experience

• Bachelor's degree in Accounting, Business Administration or Management Information Systems, or the equivalent combination of education and experience
• Functional business experience and working knowledge of business practices and business systems, processes and procedures
• At least 3 years proven experience within a management function, preferably in an enterprise IT environment
• Successful completion of Mercy Ships Entry Training will be required within the first year