Summary:  Facilitates and coordinates the daily operations of hospitality, housekeeping and laundry for the Mercy Ships International Operations Center accommodation and community.
Description:  

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    • Assist Campus Services Coordinator with Scheduling accommodation for incoming ISC staff, transfers, short-termers, long-termers, students and guests.
    • Oversee ISC Reception, including delegation of administrative tasks, monitoring staff progress, and expressing concerns to Campus Services Manager.
    • Work within budgeted expenses and express budget concerns to Campus Services Manager.
    • Work with Campus Services Coordinator to ensure appropriate staffing resource is assigned to Hospitality to meet changing workload.
    • Prepare and clean accommodations, particularly prior to and after Basic Training (BT), Foundations of Mercy Ships (FMS), On Boarding and other short-term training programs held at the ISC. Ensure essential supply levels are maintained, including conference rooms.
    • Launder bedding, towels etc used in ISC accommodation areas.
    • Organize and coordinate refreshments for official meetings including BT, FMS, and On Boarding.
    • Coordinate the arrival of students or staff who will be staying in ISC accommodation, including communication and welcoming.
    • Complete Exit inspections to accommodations, raising maintenance tickets as necessary.
    • Keep inventory and assess the need for refurbishment or redecoration of accommodation areas in collaboration with the Campus Services Manager.
    • Update ISC Campus and Dorm Residents list on Navigator monthly.
    • Assist in Oasis Dining Room, Anchorage Cafe, and Janitorial Services as necessary.
    • Stock breakfast items and supplies in dorms/housing kitchens, as needed, during guest stay.
    • Order standard office supplies (found in Navigator).
    • Collaborate with Campus Services Manager in special event planning, including ideas for the dining room set-up. Then, oversee set-up and tear-down of event.
    • Coordinate the decorating and supplies for ISC events and activities.
    • Coordinate volunteers and their job assignments while on campus.
    • Collaborate with Head Cook to plan snack menus for BT, FMS, and On Boarding.
    • Respond to guest requests, as needed, both during and after normal work hours. 
    • Other duties as assigned

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Flexibility and people skills a must for working with co-workers, department staff, leadership, volunteers and guests.
    • Reasonable level of physical fitness to include, but not limited to, operating laundry equipment, cleaning equipment, making beds, driving a golf cart and other physical tasks.
    • Self-motivated with good time management skills.
    • Ability to listen and understand information and ideas presented verbally and ability to understand written instructions in work related documents.
    • Previous hotel administration, hospitality, or similar skills, knowledge, and experience preferred.
    • Current Texas Food Handlers Certification required, or must attain within 1 week from start date.
    • Supportive of Mercy Ships mission and vision, and committed to its core values.
    • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.
    • Residing in close proximity to the ISC campus is required. Residing on campus preferred.

Education And Experience

The requirements listed below are representative of the education and / or experience required.

  • Basic office skills, business and word processing experience preferred.
  • High School Diploma or equivalent preferred.
  • Successful completion of Mercy Ships approved entry-level training program. (May attend post-hire)
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