US Crew Navigator
Summary:  
Description:  

1630 - US Crew Navigator

 

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy S hips, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

$18-20/hr with Benefits. Salary is based upon the Candidate’s location. U.S Candidates Only.

Job Summary

Summary Description

As a US Crew Navigator, you are responsible for providing high quality customer service and support to US Crew. You will work closely with key stakeholders, ensuring incoming crew are fully equipped, educated, and supported to thrive in the Mercy Ships community. Key duties include guiding crew through all stages of their journey, providing resources, resolving issues, enhancing overall volunteer engagement and satisfaction rates.

How You’ll Contribute

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Advocate for and guide crew through their Mercy Ships journey, providing holistic care, ensuring they are fully equipped, educated and supported to thrive during their service.
  • Build sustainable relationships and trust with US crew through open and interactive communication.
  • Facilitate Pre-Ship Orientations to ensure crew understand their role in the mission of Mercy Ships and are prepared for their commitment.
  • Acquire and maintain up-to-date knowledge of internal processes and requirements for all stages of the volunteer journey. Engage in regular communication with crew within the parameters of the approved Global Volunteer Journey, providing relevant and timely updates, support, and other personal encouragement.
  • Support long-term crew members with their unique preparation needs within the approved Global Volunteer Journey parameters.
  • Assist with pre-ship tasks, providing guidance for but not limited to fundraising, travel, medical, and insurance information ensuring local relevance and context.
  • Attend regular meetings with the US Crew Navigator Manager and collaborate with the Global Crew Navigator teams as needed.
  • Conduct timely, accurate, and compassionate conversations when difficult situations arise with guidance from US Crew Navigator Manager.
  • Maintain accurate records of all interactions, engagement, feedback and progress.
  • Work alongside Global Alumni Manger to prepare crew for disembarkation by providing relevant resources and support for a smooth transition.
  • Work with various stakeholders to continually assessing, grow and improve our Global Volunteer Journey enhancing volunteer satisfaction rates.
  • Other duties as assigned.

The Ideal Candidate Will Demonstrate:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent interpersonal skills and the ability to collaborate with a global and multi-disciplinary team.
  • High quality customer service skills and experience.
  • Possess excellent written and oral communication skills.
  • Capacity for empathy for the experiences of others, and self-awareness to remain objective and curious when encountering problems or complexity.
  • Work collaboratively with integrity and accountability.
  • Be able to multi-task and prioritize work.
  • Discretion and confidentiality regarding information that passes through any part of the ministry.
  • Have excellent organizational skills with a strong attention to detail.
  • Have strong computer skills including Microsoft Office Suite, CRM tools (Salesforce/Dayforce), and Pardot.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education And Experience

The requirements listed below are representative of the education and/or experience required.

  • High School Diploma/GED required.
  • Associate degree or bachelor's Degree preferred.
  • Minimum of two years’ experience in an administrative, customer service, or human resource environment required.
  • Mercy Ships Alumni is highly encouraged.  
  • Successful completion of Mercy Ships Entry Training will be required within the first year. 

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To Apply for Consideration Please Visit Mercy Ships Careers Website at  https://careers.mercyships.org  

To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

*Actual compensation may vary dependent upon location of hire*