Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

**Compensation Range for This Position Is $21 - $22.16/HR

Mercy Ships is seeking a Medical Review Specialist to support the end-to-end medical readiness process for volunteers, staff, and guests by transcribing protected health information (PHI) into the employee health portal, managing communications, and providing a high level of customer service. This role serves as the first point of contact for medical review-related inquiries and ensures efficient coordination and follow-up with applicants and relevant departments.

How You’ll Contribute

• Transcribe confidential protected health information (PHI), including immunization and medical history data into the employee health portal accurately and in a timely manner and meeting weekly targets for number of medical reviews processed
• Manage the processing of volunteer, alumni, staff and guest health reviews, ensuring all required documentation is received and processed.
• Provide exceptional customer service by responding to inquiries from applicants, volunteers, staff, and guests with clarity, professionalism, and care.
• Oversee and manage the flow of applicants through the external medical review provider dashboard, ensuring medical review cases are progressing and following up where needed.
• Collaborate with Volunteer Operations, Occupational Health, and other departments to address questions or resolve outstanding health review issues.
• Escalate complex or clinical concerns to the Medical Review Nurse or Medical Review Nurse Manager as needed.
• Ensure all records are maintained in compliance with data protection standards, including HIPAA and GDPR where applicable.
• Assist in the continual improvement of medical review processes, suggesting ways to improve service quality and efficiency.
• Assist with the functional development of the Electronic Healthcare System including updating the training manual and providing training as needed.
• Contribute towards the development and maintenance of Crew and Occupational Health medical review intranet space.
• Maintain statistical records including clinical data
• Assist with developing standard operating procedures and training material
• Other duties as assigned.

  Core Competencies

  Mercy Ships Culture and Alignment

• Is aligned with Mercy Ships’ mission, core values, culture and Code of Conduct. Takes an active role in supporting the Community of Faith and lives out our Core Values. Achieves a high level of trust in relationships, respects others, is open and honest, and admits mistakes.

  Teamwork

• Works cooperatively and actively engages with others by sharing responsibilities and information. Develops rapport with team members and maintains positive working relationships through clear and effective communication.

  Business Function

• Shows technical and professional expertise for their scope of work and maintains stakeholders focus, seeking to meet the expectations, requirements, and needs of internal and external stakeholders.

  Physical and Mental Demands

• Ability to sit at a desk and work on a computer for extended periods.
• Occasionally required to lift materials (e.g., files, office supplies) up to 15 pounds.
• Reasonable accommodation may be made to perform the essential functions of the job.

  Working Conditions

  Office Environment

• Work is performed in a professional office setting with frequent computer and phone use.

  Fulltime Commitment & Availability

• This is a full-time professional position, and the candidate must be fully available during designated working hours. The candidate must not have competing commitments (such as childcare, secondary employment, or other daytime obligations) that would interfere with their ability to focus on work responsibilities.

  Collaboration

• Requires frequent interaction with team members, volunteers, department heads, and external stakeholders.

  Pacing & Workflow

• Fast-paced role requiring the ability to manage multiple priorities simultaneously and meet deadlines.

  Some Travel

• Occasional travel may be required for staff training or conferences.

  Emotional Resilience

• This role involves working with individuals from diverse cultural and professional backgrounds, handling sensitive documentation, andmanaging high-stakes credentialing requirements that directly impact healthcare services. The ability to remain professional, adaptable, and composed under pressure is critical.

  The Ideal Candidate

• Strong administrative skills and attention to detail.
• Proficiency with Microsoft Office Outlook and Word.
• Knowledge of medical terminology (Registered Nurse license not required).
• Proven ability to handle confidential information professionally.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a commitment to delivering outstanding customer service.
• Experience using electronic systems and data entry platforms.
• Fluent in English essential, additional language skills beneficial.
• Advanced customer service skills including cross-cultural awareness, sensitivity to language and cultural diversity.
• Ability to work remotely with skills in time management, self-motivation, adaptability, administrative and operational proficiency while maintaining a strong work ethic.
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

  Preferred

• Previous experience in a healthcare or volunteer-related setting.
• Prior occupational health or medical review administration including immunizations.
• Experience with Microsoft Office SharePoint, Excel and PowerPoint, and Microsoft Teams.
• Familiarity with HIPAA, GDPR, or other data protection and health privacy standards.
• Experience working with third-party providers or remote teams.

Education & Experience

• High school diploma required.
• Minimum of 1 year previous healthcare administrative or similar (medical review, clinical coordination, or occupational health) required.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

  Preferred

• Bachelor’s degree in healthcare, administration or similar.
• Experience with electronic healthcare systems/records.
• Prior experience with Mercy Ships.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.