Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

**This is a hybrid role that requires on site work in Lindale, Texas.

The Alumni Onboarding Specialist plays a crucial role in delivering an exceptional volunteer experience for returning alumni. This position focuses on managing the alumni onboarding process, ensuring that alumni feel valued, supported, and well-prepared for their next volunteer opportunity. The Specialist works closely with recruiting teams, national offices, ship leadership, and resource managers to ensure a seamless and efficient onboarding process. They will advocate for alumni volunteers, striving for excellence in every step of the journey, and actively contribute to process improvements to enhance the alumni experience.

How You’ll Contribute

Alumni Advocacy & Experience Excellence

• Serve as a passionate advocate for alumni volunteers, ensuring their journey through the onboarding process is seamless, positive, and fulfilling.
• Strive for excellence by consistently ensuring that alumni volunteers feel valued, supported, and recognized throughout their reapplication and onboarding journey.
• Actively listen to alumni feedback, addressing concerns and making adjustments to improve the overall volunteer experience.
• Promote a culture of excellence and care in every interaction with alumni, from initial reapplication to placement.

  Process Management & Improvement

• Oversee the day-to-day management of the alumni onboarding process, ensuring that all necessary steps are completed on time and to the highest standards.
• Participate in identifying and implementing improvements to alumni onboarding workflows, focusing on streamlining tasks, reducing delays, and ensuring consistent quality.
• Regularly evaluate processes to identify bottlenecks or challenges and suggest practical solutions to address them.
• Collaborate with the Alumni Staffing Manager and other teams to refine onboarding procedures, ensuring alignment with organizational goals.

  Collaboration & Stakeholder Engagement

• Work closely with recruiting teams, national offices, ship leadership, and resource managers to ensure alumni are well-informed and matched with the right opportunities.
• Ensure smooth communication and handoffs between departments, addressing any gaps or misunderstandings that may arise during the onboarding process.
• Collaborate with ship leadership and resource managers to ensure alumni are prepared and aligned with the specific needs of their next volunteer assignment.
• Partner with the broader volunteer experience team to maintain a consistent approach to onboarding that integrates volunteer satisfaction and operational needs.

  Communication

• Provide training and guidance to alumni volunteers on onboarding requirements, expectations, and available resources.
• Deliver clear, consistent communication to alumni throughout the onboarding process, ensuring they are well-informed and confident about the next steps.

  Problem-Solving & Support

• Serve as a point of contact for alumni volunteers who need assistance during the onboarding process, troubleshooting issues, answering questions, and providing guidance.
• Ensure that alumni have a clear understanding of the requirements and expectations for their upcoming assignments, offering support where needed to reduce barriers and uncertainty.
• Address any challenges or roadblocks alumni face during their reapplication or onboarding, ensuring they feel heard and supported throughout the process.

  Continuous Learning & Personal Development

• Participate in ongoing professional development to stay current on best practices in volunteer management, onboarding, and alumni relations.
• Contribute ideas and insights to the team’s growth, continuously enhancing the onboarding process and volunteer experience.
• Other duties as assigned.

  The Ideal Candidate

• Proven ability to deliver exceptional customer service and create positive, memorable experiences for alumni volunteers.
• Strong communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• A passion for improving processes and enhancing the volunteer experience.
• Supportive of Mercy Ships mission, vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

  Education & Experience

  Required

  Benefits

   

• The opportunity to use your professional skills to make a global impact.
• The opportunity to live out your faith at work.
• Medical, prescription, dental & vision insurance.
• 403(b) retirement savings plan, with matching contribution.
• Paid holidays & a competitive rate of Paid Time Off accrual
• Staff devotionals, prayer time, and Chaplaincy support.
• On campus dining with gourmet meals available for purchase, including a specialty coffee shop and community events.
• On campus recreation, including indoor basketball and racquetball courts, weight room, walking and biking trails, a disk golf course, and an outdoor pool.

• At least 1 year of experience in volunteer coordination, human resources, or a related field.

  Preferred

• Experience working with alumni programs, volunteer management systems, or international organizations.
• Familiarity with applicant tracking systems or other HR-related software.
• Experience in working with cross-functional teams in a global nonprofit environment.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.