Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

This is an on-site role located in Lindale, Texas.

**Compensation Range for This Position Is $16 - $18/HR.

Mercy Ships is seeking a Fulfillment Clerk to complete data entry with integrity, assign mailings, online store management, inventory management, and various other daily tasks.

How You’ll Contribute

• Support of daily marketing and donor operations, including reporting, fulfillment, online Mercy Ships store activity, donor communications, data requests and processing
• Work collaboratively with internal teams, including Marketing, Donor Services, and Integrated Services, to support system usage, process improvements, and cross-functional initiatives related to Marketing or Resource Development.
• Support donor communication efforts through inbound and outbound donor service calls, including follow-up, engagement, and assistance related to giving, sustainer support, and general donor inquiries.
• Serve as a coordination point for donor system inquiries and operational support, ensuring a positive donor experience.
• Provide day-to-day oversight and support of Mercy Ships’ online store order processing, ensuring orders are reviewed, prepared, and completed accurately and in a timely manner.
• Assist with inventory tracking and organization, including monitoring stock levels and reporting discrepancies or low inventory to appropriate team members.
• Support fulfillment activities, including packing, labeling, and preparing orders for shipment in alignment with established procedures.
• Maintain accurate records related to orders, inventory movement, and fulfillment documentation.

   

  The Ideal Candidate

• Oversight and Management of systems and processes associated to Marketing team relating to Reporting, Data requests, Fulfillment operations, Online Mercy Ships store, and Donor Communications.
• Leadership and Management of all internal teams, Managers and employees who make up the Donor Process team.
• Oversight and responsibility for all daily operations, planning assigning and directing of work, as well as training within the Donor Process Team.
• Work directly and collaboratively with Directors in Marketing, Donor Services, and Integrated Services teams to implement and support system and process improvement initiatives/projects related to Marketing or Resource Development Departments.
• Monitoring and data integrity of inbound/outbound data through the data management systems.
• Management of Outbound Call Center for Marketing lapsed, sustainer, and midlevel calls.
• Donor Assignments and Major Gift coding.
• Oversight of Inbound Call Center operations.

Education & Experience

• High School diploma or GED Required.
• Previous experience in customer service, administrative support, nonprofit work, or related roles preferred.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

  Physical Requirements

• Regularly lift, move, and organize materials related to fulfillment and inventory.
• Must be able to safely lift and carry items weighing up to 40 pounds.
• Perform physical tasks associated with packing, storing, and handling materials in a warehouse or office storage environment.