Application Analyst 
Summary:  Performs functions to support and develop functionality for Mercy Ships business and ships operation. Will work directly with business and IT functions to ensure applications meet business requirements and operate at sufficient performance standards (SLAs).  This position will support requests from business users and will take a significant role on projects that will expand and enhance Mercy Ships capabilities.  Responsibilities will include providing input to functional designs, business cases, test scripts and solutions according to business objectives.  The Application Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Additionally, the Business Analyst is to deliver application user training to the business and other analysts to ensure that applications are used efficiently and effectively.
Description:  

Summary Description

Performs functions to support and develop functionality for Mercy Ships business and ships operation. Will work directly with business and IT functions to ensure applications meet business requirements and operate at sufficient performance standards (SLAs).  This position will support requests from business users and will take a significant role on projects that will expand and enhance Mercy Ships capabilities.  Responsibilities will include providing input to functional designs, business cases, test scripts and solutions according to business objectives.  The Application Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Additionally, the Business Analyst is to deliver application user training to the business and other analysts to ensure that applications are used efficiently and effectively.

Essential Duties and Responsibilities (Include But Not Limited To)

Planning, Acquisition & Deployment

  • Client facing role on day to day application activities
  • Oversees application environments and manages the development/release cycle
  • Assists technical teams in translating various application functionality into application solutions consistent with Mercy Ships IT architecture and standards
  • Meet with decision makers, service owners, and end users to define requirements and goals, and to identify and resolve systems issues
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
  • Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
  • Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
  • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts
  • Other duties as assigned.

Operational Management