Donor Communications Assistant
Summary:  Responsible for contacting first time donors, major gift donors, and increasing relationships with established donors through calls, emails, and letters.
Description:  

Summary Description

Responsible for contacting first time donors, major gift donors, and increasing relationships with established donors through calls, emails, and letters.

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Responsible for the personalized contact of all first time donors, major donors, and others.
  • Research donor records, contacts, history, and gift information to establish profile before contact.
  • Continually update the database on the assigned caseload by entering new information gathered from interactions and other public sources. Include giving capacity, interests, relationships, and motivation data germane to establishing a growing relationship. The database remains the property of Mercy Ships.
  • Complete contact reports after each donor interaction and post information in the main database.
  • Set and pursue personal, spiritual, and professional growth and education objectives, and manage time to meet those objectives.
  • An understanding of and ability to work with paid staff and volunteers at all levels within the development and governance structure of Mercy Ships.
  • An ability to command respect from first impressions. The ability to sustain that respect and gain the confidence of others in a first impression setting.
  • An understanding of the Mercy Ships health care delivery system including the model, the message, the methods, and the metrics, by which its mission is accomplished.
  • Support of the organization's mission, vision and values by exhibiting the following behaviors; excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership. 
  • Other duties as assigned.

 Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent interpersonal, verbal, and written communication skills are essential.
  • Experience with international missions is highly desirable.
  • Continuing education in the development field is strongly desirable.
  • Working knowledge of the Internet, email, phone and high-speed internet, and an understanding of contact management software.