To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Core
- Advises the Senior in areas of quality improvements in alignment with Hospital and organizational goals; provides oversight and coordination for all clinical Quality Control departments across Mercy Ships vessels.
- Advises on and oversees the implementation of new quality management and reporting initiatives for the Hospitals, and takes a supportive, active role in the continued development of the fleet Hospitals' quality management standards.
- Researches trends and developments in quality management standards and oversees the development of comprehensive safety, quality, and performance improvement goals in relation to the analysis and trending data in their department.
- Supports the controlled document and policy writing, approval, and publishing processes of fleet-wide Hospital departments.
Leadership
- Provides ongoing direction to subordinate managers to ensure resources are well-coordinated and all issues are appropriately communicated.
- Uses servant leadership and strong interpersonal skills to motivate and develop an effective, creative, and collegial team.
- Proactively leads and invests in the development of team members, providing training, guidance, and feedback, to support each team member in achieving their goals and a high level of job satisfaction.
- Manages the recruitment and selection of new staff, completes performance reviews and maintains development plans and succession plans.
Data and Information Management
- Provides a summary of the performance data, identifies opportunities for improvement and presents these findings to the S and ICMO on a regular basis.
- Facilitates internal audits; advises on systems for data collection, reporting, and analysis functions in collaboration with the Programs Informatics Manager.
- Provides cross-functional assistance on an as-needed basis to other programmatic areas within Mercy Ships.
Document Control
- Responsible for the management of documents pertinent to the fleet clinical quality assurance program, for example, ensuring the appropriate review and update of policies and procedures. Ensures that processes needed for the Quality Management Systems are maintained and further developed as applicable.
- Responsible for maintaining document control through timely edits and additions to the Hospital Administration Document Management System (HA-DMS).
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