Volunteer Application Coordinator

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

**Compensation Range for This Position Is $20/hr

Summary Description

As a Recruiting Coordinator, you are responsible for responding to candidate inquiries, thoroughly screening all applications submitted for volunteer roles onboard, and ensuring complete and qualified applications are delivered to the Staffing team.

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Respond to inquiries from potential applicants, providing accurate information related to opportunities within the framework of the unique mission of Mercy Ships. 
  • Thoroughly screen all new volunteer applications for service, both onboard and ashore. 
    • With data integrity integral, establish the application in all relevant HR systems.
    • Conscientiously examine available information (applications, correspondence, employment records) to create a comprehensive perspective of the applicant that feeds into their individualized communication plan and the overall recommendations for the individual.
    • Arrange phone or video calls with applicants who have advanced through the initial screening, setting expectations, answering questions, and providing a personalized experience.
    • Collect missing documentation to complete the application before official reviews. 
    • Contact all applicant references.
    • Assign and review video interviews.
  • Suggest alternate, suitable positions for applicants as needed.
  • Distinguish between qualified and unqualified applications.
  • Responsible for denying or withdrawing applications that are deemed unqualified for Mercy Ships service, or applicants that are non-responsive. 
  • Meticulously track applications assigned, document progress, and provide requested workload & progress metrics.
  • Proactively communicate application progress to any relevant stakeholders.
  • Stay abreast of changes in job requirements, service conditions, policies, procedures, and guidelines. 
  • Ensure a high-touch, positive candidate experience utilizing the organization's unique Talent Value Proposition. 
  • Other duties as assigned.

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Supportive of the Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.


  • Must enjoy working with people; strong interpersonal skills required. 
  • Dedicated to providing positive experiences to applicants and improving the talent journey.
  • Positive and proactive team player, willing to collaborate with others. 
  • Ability to embrace, promote, and participate in a well-functioning, productive, and professional team. 
  • Professional approach to interacting with various stakeholders, building trust and rapport, and proactively keeping them informed.


  • Strong written and verbal communication skills.
  • Ability to communicate the special purpose and mission of Mercy Ships.
  • Personable and able to develop rapport and trust with applicants.
  • Ability to communicate with respect and sensitivity within the context of culture, circumstance, and experience.


  • Strong computer skills required with proficiency with Microsoft 365. 
  • Capacity to learn new systems, tools, and applications. 

Education And Experience

The requirements listed below are representative of the education and / or experience required.

  • A Bachelor's Degree in Human Resources, Business, Marketing, or another relevant field is preferred, or a mix of education and relevant job experience.
  • A minimum of two years of administrative experience is required, preferably in the HR / Recruiting function.
  • Experience in a customer service role is preferred.
  • Previous experience within Mercy Ships is advantageous, though not required. 
  • Successful completion of the Mercy Ships On Boarding program will be required within the first year of employment.