People Systems Administrator

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

**Compensation Range for This Position Is $58,000 - $62,000

Mercy Ships is seeking a People Systems Administrator to serve remotely. In this position you'll have the opportunity to support the People & Culture Department initiatives of Mercy Ships to ensure continued delivery of hope to those in need through high-level customer support, sound system administration, and effective end-user training of People & Culture (HR) Systems.

How You’ll Contribute

  • Perform system administration for Recruiting, Onboarding, Core HR, and Document Management systems/modules within People Technology portfolio.
  • Serve as tier 1 people systems production support through entire employment/volunteer lifecycle, adhering to respective service level agreements.
  • Partner with functional/business leaders to create and deliver regular People Systems training to end users and key user groups in alignment with functional processes.
  • Ensure protection of People Data by adhering to applicable internal and external data protection policies, regulations, and procedures.
  • Escalate system/process vulnerabilities and ensure proper mitigation.

The Ideal Candidate

  • Supportive of Mercy Ships mission and vision, and is committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.
  • Solid understanding of Human Capital Management, Enterprise Resource Planning, or Financial Management Systems
  • Strong understanding of role-based security access required.
  • Ability to configure and manage system policies and workflow processes required.
  • Ability to maintain [system] organizational structure/master data and accurately update transactional data.
  • Must be able to update data and correct records efficiently and accurately.
  • Ability to analyze issues, recognize patterns, and perform root-cause analysis.
  • Ability to continually learn and adjust to new processes and system functionality required.
  • Excellent written and verbal communication skills with the ability to translate technical concepts to business language.
  • Effective listening skills with ability fill implied meaning and probe for additional information.
  • Developed interpersonal skills with strong cross-cultural competency.
  • Must be able to collaborate with service partners and vendors to resolve complex technical issues.

Education & Experience

  • Bachelor’s Degree in Computer Science, Business Administration, Human Resources, related field, or equivalent experience required.
  • 1 year experience administering HR information system, Payroll system, ATS, ERP, and/or finance management systems required.  Experience in Ceridian Dayforce preferred.
  • 1 year experience in using a service management/ticket system as an admin or service agent (Jira, ServiceNow, ZenDesk, etc.)
  • Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • 1 year experience delivering in-person training to and creating work instructions/quick reference guides for end users.
  • System implementation experience preferred.
  • Experience working in a global, cross-cultural environment desired.
  • Mercy Ships experience is preferred, but not required.
  • Experience within the Human Resources field is preferred, but not required.
  • Certification in business analysis or system administration a plus (CCBA, Lean Six Sigma, ITIL) preferred.
  • May be required to travel domestically or internationally (up to 10%)
  • HR Certification a plus (SHRM, HRCI, or Global HR)


  • The opportunity to use your professional skills to make a global impact.
  • The opportunity to live out your faith at work.
  • Medical, prescription, dental & vision insurance.
  • 403(b) retirement savings plan, with matching contribution.
  • Paid holidays & a competitive rate of Paid Time Off accrual
  • Staff devotionals, prayer time, and Chaplaincy support.
  • On campus dining with gourmet meals, including a specialty coffee shop and community events.
  • On campus recreation, including indoor basketball and racquetball courts, weight room, walking and biking trails, a disk golf course, and an outdoor pool.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at:

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.