Office 365 Engineer


Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

$93K - $100K USD Yearly; Commensurate experience and other qualifications. Compensation may vary due to the Candidate’s location.

Job Summary

The Office 365 Engineer will be responsible for designing, implementing, and maintaining Microsoft 365 solutions. The Office 365 Engineer will be crucial in ensuring seamless integration and optimal performance of Office 365 applications, including Exchange Online, SharePoint Online, Teams, and OneDrive. The Office 365 Engineer will collaborate with cross-functional teams to troubleshoot issues, enhance security, and drive adoption of Office 365 features.

How You’ll Contribute

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Administration and Configuration:
    • Manage user accounts, licenses, and permissions within Office 365.
    • Administration and configuration of the O365 platform (Exchange Online, SharePoint Online, Teams, OneDrive, etc.)
    • Implement security policies, compliance settings, and data loss prevention (DLP) rules.
    • Deploy new features and updates, staying informed about Microsoft’s roadmap.
    • Troubleshoot and resolve issues related to O365 services.
  • Collaboration and Communication:
    • Work closely with IT Staff to understand their needs and provide effective solutions.
    • Support collaboration tools such as Teams.
    • Optimize communication channels and workflows.
  • Security and Compliance:
    • Monitor and enhance security controls within O365.
    • Implement multi-factor authentication (MFA) and conditional access policies.
    • Ensure compliance with industry standards and regulations.
  • Performance Optimization:
    • Monitor system performance, identify bottlenecks, and optimize resource utilization.
    • Troubleshoot performance-related issues.
    • Implement best practices for scalability and reliability.
  • Documentation and Training:
    • Maintain comprehensive documentation for O365 configurations, processes, and procedures.
    • Provide training and support to IT staff.
  • May be required to provide out-of-hours or on-call support.
  • 25% travel to Mercy Ships locations domestic and international as appropriate
  • Eligible to travel based on Mercy Ships policies and procedures, government entities, and local health requirements.
  • Stay current with industry trends and emerging technologies to make informed recommendations for system improvements. 
  • Other duties as assigned.

The Ideal Candidate Will Demonstrate:

  • Supportive of Mercy Ships mission and vision and committed to its core values.
  • Able to contribute to community life, requiring stable and healthy interpersonal skills.
  • Strong technical aptitude and ability to research and solve complex issues with mindfulness.
  • Ability to plan and work flexibly to a deadline.
  • Staying up to date with the latest developments in the Office 365 platform.
  • Knowledge of technology deployment methodologies and frameworks for incident resolution
  • An ability to organize his/her work and embrace and participate in a well-functioning, productive, creative, and collegial team.
  • Travel is required for this position and may include international travel. Further, the duration for travel may be for 3 weeks or longer per trip.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.
  • Must be able to travel internationally with a current passport.
  • All visitors to a vessel in field service are required to be up to date with WHO approved vaccines.

Education And Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or the equivalent combination of education and experience
  • Relevant certifications such as Microsoft 365 Certified: Administrator Expert.
  • Minimum 3 years of hands-on experience with Office 365 administration.
  • Proficiency in PowerShell scripting for O365 management.
  • Familiarity with Azure Active Directory (AAD) and Intune.
    • Knowledge of hybrid environments (on-premises and cloud).This role must conform with the Data Center or Cloud Tier 4 level of experience
    • This role must conform with the Data Center or Cloud Tier 4 level of certification and education
  • Successful completion of Mercy Ships Entry Training will be required within the first year. 


  • The opportunity to use your professional skills to make a global impact.
  • The opportunity to live out your faith at work.
  • Medical, prescription, dental & vision insurance.
  • 403(b) retirement savings plan, with matching contribution.
  • Paid holidays & a competitive rate of Paid Time Off accrual
  • Staff devotionals, prayer time, and Chaplaincy support.
  • On campus dining with gourmet meals, including a specialty coffee shop and community events.
  • On campus recreation, including indoor basketball and racquetball courts, weight room, walking and biking trails, a disk golf course, and an outdoor pool.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

To Apply for Consideration Please Visit Mercy Ships Careers Website at

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at:

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.