Director of Knowledge Management

Req # 1517 - Director Of Knowledge Management


Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

$94,485 with Full Time Benefits. 100% Remote. Compensation is based upon the Candidate’s skills, experience & qualifications. Pay may vary due to the Candidate’s location.

Job Summary

The Director of Knowledge Management is accountable for creating and executing strategies, procedures, and tools for knowledge management (KM) used by all departments and sites within the organization. They are responsible for enhancing the culture of Mercy Ships and the KM framework on an ongoing basis by comprehending and catering to the knowledge requirements of various audiences and stakeholders and leading the delivery of corresponding solutions. 

How You’ll Contribute

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Align knowledge management (KM) strategy with broader organizational strategies.
  • Build, manage, and plan changes to Mercy Ships Knowledge Management (KM) framework, including the organization and taxonomy of content, and the relevant audiences for content.
  • Oversee a cross-functional KM working group responsible for managing content globally across the organization, within locational sites, and functional departments.
  • Promote organizational culture and excellence through how we communicate and share information.
  • Promote the use of and develop training for KM tools and processes.
  • Identify and evaluate premier (high-value, frequently used) content for audiences, and propose benefits, outcomes, and improvement opportunities for the organization.
  • Collaborate with Information Technology to align the KM framework with technology capabilities.
  • Collaborate with Data Privacy to ensure the KM framework is compliant with required standards and that risk is appropriately assessed.
  • Create and review KPIs relevant to KM.
  • Bring relevant industry insights to incorporate into the KM framework.
  • Other duties as assigned.

The Ideal Candidate Will Demonstrate:

  • Supportive of Mercy Ships mission and vision and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.
  • Excellent organizational skills and ability to manage complex projects from creation to completion, plan and prioritize multiple deliverables, and coordinate to meet deadlines.
  • Ability to adapt skills in challenging work settings.
  • Must have excellent written and oral communication skills.
  • Must possess cross-cultural awareness and sensitivity.
  • Ability to adapt to evolving project requirements and priorities.
  • Experience in Agile or Scrum methodologies is a plus.
  • Ability to lead in challenging situations.
  • Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience.
  • Experience working with and leading multi-disciplinary teams.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education And Experience

The requirements listed below are representative of the education and/or experience required.

  • Bachelor’s degree in Business, Communications, Computer Science or other related discipline.
  • 5 years of experience in organizing knowledge systems and managing information within them.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.


  • The opportunity to use your professional skills to make a global impact.
  • The opportunity to live out your faith at work.
  • Medical, prescription, dental & vision insurance.
  • 403(b) retirement savings plan, with matching contribution.
  • Paid holidays & a competitive rate of Paid Time Off accrual
  • Staff devotionals, prayer time, and Chaplaincy support.
  • On campus dining with gourmet meals, including a specialty coffee shop &community event.
  • On campus recreation, including indoor basketball and racquetball courts, weight room, walking and biking trails, a disk golf course, and an outdoor pool.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

To Apply for Consideration Please Visit Mercy Ships Careers Website at

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at:

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.