Global Crew Navigator Manager

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

**Compensation Range for This Position Is $55,000 - $60,000

Mercy Ships is seeking a Global Crew Navigator Manager to serve in an international remote capacity. In this position you'll have the opportunity to oversee the entire volunteer journey within Mercy Ships. This team will ensure a positive experience for volunteers starting with their application through their arrival home.

How You’ll Contribute

  • Advocate and implement industry-leading practices to optimize the volunteer journey from initiation to completion.
  • Liaise effectively with diverse stakeholders and departments to maintain accurate and current volunteer touchpoints.
  • Develop comprehensive engagement initiatives tailored to enhance volunteer interactions, spanning areas such as crew support, fundraising, and community & church engagement.
  • Oversee a global team of Crew Navigators tasked with guiding volunteers through their journey.
  • Contribute to content creation and ensure ongoing updates to volunteer resources in partnership with key stakeholders.
  • Foster collaboration with various departmental stakeholders throughout the organization.
  • Monitor and analyze both qualitative and quantitative metrics to assess the efficiency and impact of crew care activities, in coordination with the broader MSI P&C team and systems.
  • Ensure timely updates and relevant content for crew engagement emails, adhering to policy adjustments and feedback from volunteers.
  • Review exit surveys, promptly address any concerns raised, and implement improvements as necessary.
  • Spearhead the implementation of a debrief program in collaboration with Member Care to facilitate a seamless transition for departing volunteers.
  • Collaborate closely with the Alumni Engagement team to enrich the overall volunteer experience
  • Other duties as assigned

 The Ideal Candidate

  • Strong collaborator to work with global and multi-disciplinary team
  • Supportive of Mercy Ships Mission and Vision and committed to its core values.
  • Understand and apply servant hearted leadership, work collaboratively with integrity and accountability.
  • Advocate for the care and engagement of Mercy Shippers as an important business function and expression of our core values.
  • Capacity for empathy for the experiences of others, and self-awareness to remain objective and curious when encountering problems or complexity.
  • Be able to multi-task and prioritize work.
  • Be a strong team player with excellent interpersonal skills.
  • Discretion and confidentiality regarding information that passes through any part of the ministry.
  • Possess excellent written and oral communication skills.
  • Have excellent organizational skills with a strong attention to detail.
  • Have strong computer skills including Microsoft Office Suite, CRM tools (Salesforce/Dayforce), and Pardot.
  • Helps create a work environment that embraces and appreciates diversity.

 Education & Experience

  • Mercy Ships alumni or previous Mercy Ships experience strongly preferred.   
  • Bachelor’s Degree in a related field.
  • Supervisory experience required.
  • Prior experience working in a multi-cultural organization preferred.
  • Successful completion of Mercy Ships Entry Training will be required within the first year


  • The opportunity to use your professional skills to make a global impact.
  • The opportunity to live out your faith at work.
  • Medical, prescription, dental & vision insurance.
  • 403(b) retirement savings plan, with matching contribution.
  • Paid holidays & a competitive rate of Paid Time Off accrual
  • Staff devotionals, prayer time, and Chaplaincy support.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at:

**Compensation range & Benefits listed are for U.S. hires only. Actual compensation and benefits packages may vary dependent upon location of hire.