Global Alumni Experience Manager

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

**Compensation Range for This Position Is $55,000 - $60,000

Mercy Ships is seeking a Global Alumni Experience Manager to serve remotely. In this position you'll have the opportunity to design and implement a Global Alumni Engagement program focused on volunteer satisfaction.

How You’ll Contribute

  • Provide leadership to the global Alumni Engagement teams (Alumni Navigators), establishing clear objectives, and eliminating obstacles to achieve growth and engagement targets within the Mercy Ships alumni network.
  • Develop and cultivate strategic partnerships with communities, social organizations, and events to increase awareness, engagement, and opportunities for Mercy Ships involvement in key markets.
  • Forge strategic alliances in priority markets and guide the Alumni Engagement team in fostering relationships with churches and community organizations to expand opportunities for engagement
  • Supervise global Alumni Ambassador programs to ensure effective representation and engagement across regions.
  • Manage and update global speakers online toolkits, furnishing current information, PowerPoint presentations, and resources including content, images, and videos.
  • Implement a global buddy program within the Alumni engagement framework to enhance support and connection among volunteers.
  • Utilize expertise in marketing, CRM, engagement planning, and Salesforce to optimize Alumni engagement strategies.
  • Collaborate with Crew Navigator team members to enhance the overall volunteer journey experience.
  • Develop and implement with Crew Navigator Manager a global debrief program in collaboration with Member Care to facilitate a seamless transition for departing volunteers.
  • Develop the Volunteer-to-Career pathway to facilitate transitioning volunteers into career opportunities.
  • Establish a follow-up survey 6-12 months post-service to assess alumni engagement and sentiments toward Mercy Ships. Utilize survey data to propose strategic initiatives for measurable impact, collaborating with the Senior Volunteer Experience Manager.
  • Perform any other duties as assigned in alignment with organizational objectives.

 The Ideal Candidate

  • Strong collaborator to work with global and multi-disciplinary team
  • Supportive of Mercy Ships Mission and Vision and committed to its core values.
  • Understand and apply servant hearted leadership, work collaboratively with integrity and accountability.
  • Advocate for the care and engagement of Mercy Shippers as an important business function and expression of our core values.
  • Capacity for empathy for the experiences of others, and self-awareness to remain objective and curious when encountering problems or complexity.
  • Be able to multi-task and prioritize work.
  • Be a strong team player with excellent interpersonal skills.
  • Discretion and confidentiality regarding information that passes through any part of the ministry.
  • Possess excellent written and oral communication skills.
  • Have excellent organizational skills with a strong attention to detail.
  • Have strong computer skills including Microsoft Office Suite, Salesforce, and Pardot.
  • Helps create a work environment that embraces and appreciates diversity.

 Education & Experience

  • Mercy Ships alumni or previous Mercy Ships experience strongly preferred.
  • Bachelor’s Degree in a related field.
  • Supervisory experience required.
  • Prior experience working in a multi-cultural organization preferred.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.


  • The opportunity to use your professional skills to make a global impact.
  • The opportunity to live out your faith at work.
  • Medical, prescription, dental & vision insurance.
  • 403(b) retirement savings plan, with matching contribution.
  • Paid holidays & a competitive rate of Paid Time Off accrual
  • Staff devotionals, prayer time, and Chaplaincy support.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at:

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.