Assist the Donor Services Business Process Supervisor special projects, reporting and document management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Assist in the compilation of metrics, statistics and reports
• Assist with the upkeep of departmental documentation, policies and procedures
• Work independently and within the team on special projects
• Advise and assist with special projects; coordinating meetings and documenting requirements from multiple stakeholders
• Communicate with donors; maintain relationships, field/answer all quests and communicate and document payment issues
• Assist with purchase and supply of office supplies/equipment and resources
• Set up meetings, set agenda, take minutes and distribute
• Create and manage system templates
• Ensure timesheets are ready for the payroll report
• Manage Daily Cash Template, Daily Batch Reconciliation and Daily Cash Tracking
• Train new staff; set up email, timesheets, open help tickets, coding and entering donations
• Manage Business Process team in absence of Supervisor
• Other duties as assigned

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Exceptional organizational and time management skills
• High level of interpersonal skills to handle confidential information
• High attention to detail
• Excellent communication skills both written and verbal
• Proficient in Microsoft products
• Ability to learn custom systems and applications
• Ability to define problems, collect data, establish facts and effectively present information and respond to questions from donors, managers and staff
• Takes initiative
• Ability to multi-task and open to improving process
• Supportive of Mercy Ships' mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

The requirements listed below are representative of the education and/or experience required.

• High School diploma required - some college preferred
• Demonstrated experience and knowledge of computer software applications in Microsoft word processing and spreadsheets
• Demonstrated willingness and aptitude toward learning Mercy Ships specific software (DonorPerfect, Navigator, Vista etc.)
• Experience within the Financial/Fundraising field (accounting/bookeeping) is preferred but not required
• Successful completion of Mercy Ships Entry Training will be required within the first year.