To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Organize, write, edit, and format technical information to produce high-quality, easy-to-understand documents for specific audiences.
• Create policy, process, and procedural documentation, and other written content that communicates complex information in a clear and concise manner and is aligned with our templates and glossary.
• Collaborate with subject matter experts and key stakeholders to create documentation that meets the needs of the intended audience.
• Promote organizational culture and excellence through how we communicate and share information.
• Actively participate in the cross-functional KMA working group responsible for managing content globally across the organization, within locational sites, and functional departments.
• Other duties as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent communicator with an eye for detail.
• Exceptional analytical and conceptual thinking skills.
• Fluency in Microsoft Office applications, including experience with tools for creating diagrams, illustrations, and documents.
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.

The requirements listed below are representative of the education and/or experience required.

• Bachelor’s degree in English, communication, business administration, or technical writing.
• 2-5 years' experience as a technical writer, particularly in creating content pertaining to policy, procedure, and/or process.