Marketing Data Administrator
Summary:  
Description:  

Who We Are


Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

 

This is a full-time role located on site in Lindale, TX.

 

The Opportunity

 

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

 

The Marketing Data Administrator executes campaign specific marketing strategies to compile large data sets and coding to meet accurate audience modeling and other Marketing Campaign requirements. Coordinates all data aspects of Cultivation, Acquisition and other campaign processes.

 

Produces multiple key monthly reports and processes high level daily reports. Implements Mercy Ships data governance and hygiene standards and supports Marketing Data Team quality control efforts. Initiates and participates in all process improvement initiatives.

 

Supports Marketing Data Team in providing research, data analytics and reports to all levels of Leadership. Provides training and mentoring to others on the team and in other departments.

 

How You’ll Contribute

  • The Marketing Data Administrator is responsible for executing campaign specific marketing strategies by implementing complex, multi-step processes to compile large data sets and complicated coding that meet accurate audience modeling and other Cultivation email, mail and call campaign data requirements. Applies accurate audience weighting, segmentation, suppression, coding and ask strategies. Incorporates data testing techniques as needed. Investigates and resolves data integrity issues. In support of the Mercy Ships Marketing Strategy of providing an excellent donor experience, consistently evaluates all donor data to ensure Mercy Ships Data Hygiene standards are met.
  • Coordinates all data aspects of Acquisition Campaigns. Validates and edits incoming Acquisition data and configures files to meet system requirements. Works with Mercy Ships Information Technology team to ensure accurate and timely uploads to CRM. Creates and imports codes and contacts.
  • Produces multiple key monthly reports and processes high level daily reports. Reviews donor information for accuracy and standards. Determines appropriate assignments and revises coding as needed.
  • Actively contributes to Marketing Data Team quality control and process improvement initiatives. Performs internal quality assurance checks for mail, email, call and other campaigns. Maintains and improves current process documentation; creates new process documentation as needed. Monitors and maintains data governance according to Mercy Ships Data Standards. Investigates and corrects data issues using a variety of methods and software tools.
  • Supports Marketing Data Manager and Marketing Data Lead in providing research, data analytics and reports to all levels of Leadership. Provides training and mentoring to others on the team and in other departments.
  • Other duties as assigned

     

    The Ideal Candidate

  • Strong critical thinking skills and analytical aptitude. Ability to interpret complex data and implement complicated processes with accuracy.
  • Exceptional attention to detail and problem-solving abilities.
  • Demonstrated proficiency in managing multiple processes and tasks simultaneously. Excellent time management and organizational skills.
  • Ability to set goals, establish priorities and meet deadlines. Ability to remain flexible and regularly reassess prioritizes.
  • Aptitude to learn new processes and applications. Commitment to continuous learning.
  • Excellent written and verbal communication skills.
  • Understanding of marketing audience modeling strategies preferred.
  • Supportive of Mercy Ships mission and vision and committed to its core values.
  • Understand the Mercy Ships health care delivery system including the model, the message, the methods, and the metrics, by which its mission is accomplished.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

     

    Education & Experience

  • Demonstrated strong working knowledge of intermediate Excel skills (pivot tables, conditional formatting, advanced formulas, nested statements, Xlook up).
  • High School diploma required, additional relevant technical training or college course work preferred.
  • 1+ year work experience in data entry and management, preferably dealing with large data files.
  • Experience with data analytics platform and/or data management software.
  • Experience working in a non-profit environment preferred.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.

 

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/