Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

Mercy Ships is seeking a Medical Review Nurse to play a critical role in safeguarding the health and wellbeing of Mercy Ships volunteers, staff, and guests by conducting comprehensive medical reviews and ensuring alignment with maritime and occupational health standards. This position is responsible for reviewing and evaluating medical documentation, communicating decisions with care and professionalism, and supporting the ongoing development of medical review systems and processes. Working closely with internal departments and external partners, the Medical Reviewer contributes to a safe, healthy, and service-ready crew environment.

This role requires clinical expertise, strong administrative capabilities, and a deep commitment to excellent customer service, especially in a cross-cultural and mission-driven context. The ideal candidate is a licensed nurse with experience in occupational or global health and who thrives in both collaborative and remote work environments.

How You’ll Contribute

Medical Review & Clinical Oversight

• Conduct medical reviews for all categories of Mercy Ships personnel, including new applicants, alumni, staff, contractors, guests, visitors, and those returning from medical leave.
• Review complex cases referred by our external medical provider and determine appropriate next steps—this may include assigning Wellness programs, managing medications, or developing vaccination plans.
• Maintain up-to-date expertise in occupational and maritime health, including immunizations and maritime fitness standards.
• Communicate with onboard Crew Clinics regarding:
• Crew enrolled in Wellness management programs for chronic conditions
• Clinical alerts
• Immunization requirements

  Communication & Customer Service

• Notify applicants of medical decisions, including communicating sensitive information such as medical denials, with care and professionalism.
• Respond to health-related inquiries from applicants, volunteers, staff, and guests in a timely and respectful manner.
• Collaborate with Volunteer Operations, Crew Clinics, onboard pharmacies, and other teams to resolve any issues related to health reviews.

  Data Management & Compliance

• Process all health reviews, ensuring timely receipt and documentation of required medical information.
• Accurately transcribe protected health information (PHI) into the employee health portal and meet weekly processing targets.
• Maintain all health records in line with data protection regulations such as HIPAA and GDPR.

  Systems & Process Improvement

• Help maintain and improve the Electronic Healthcare System:
• Update user training manuals
• Provide system training as needed
• Contribute to the Crew and Occupational Health intranet space, ensuring content is up-to-date and helpful.
• Support the development and updating of standard operating procedures and training materials.
• Maintain statistical records and assist with clinical audits.
• Suggest improvements to enhance the efficiency and quality of the medical review process.

  Other

• Perform additional duties as assigned.

  Core Competencies

  Mercy Ships Culture and Alignment

• Is aligned with Mercy Ships’ mission, core values, culture and Code of Conduct. Takes an active role in supporting the Community of Faith and lives out our Core Values. Achieves a high level of trust in relationships, respects others, is open and honest, and admits mistakes.

  Teamwork

• Works cooperatively and actively engages with others by sharing responsibilities and information. Develops rapport with team members and maintains positive working relationships through clear and effective communication.

  Business Function

• Shows technical and professional expertise for their scope of work and maintains stakeholders focus, seeking to meet the expectations, requirements, and needs of internal and external stakeholders.

  Physical and Mental Demands

• Ability to sit at a desk and work on a computer for extended periods.
• Occasionally required to lift materials (e.g., files, office supplies) up to 15 pounds.
• Reasonable accommodation may be made to perform the essential functions of the job.

  Office Environment

• Work is performed in a professional office setting with frequent computer and phone use.

  Fulltime Commitment & Availability

• This is a full-time professional position, and the candidate must be fully available during designated working hours. The candidate must not have competing commitments (such as childcare, secondary employment, or other daytime obligations) that would interfere with their ability to focus on work responsibilities.

  Collaboration

• Requires frequent interaction with team members, volunteers, department heads, and external stakeholders.

  Pacing & Workflow

• Fast-paced role requiring the ability to manage multiple priorities simultaneously and meet deadlines.

  Some Travel

• Occasional travel may be required for staff training or conferences.

  Emotional Resilience

• This role involves working with individuals from diverse cultural and professional backgrounds, handling sensitive documentation, and managing high-stakes credentialing requirements that directly impact healthcare services. The ability to remain professional, adaptable, and composed under pressure is critical.

  The Ideal Candidate

• Clinical and Health Knowledge
• Experience conducting clinical or occupational health assessments or medical reviews.
• Familiarity with occupational, epidemiological, and global health issues—demonstrated through relevant qualifications or work experience.
• Experience supporting the implementation of health-related policies.

  Communication and Customer Service

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a commitment to exceptional customer service and cross-cultural awareness
• Demonstrated ability to engage with individuals from diverse cultural and language backgrounds with sensitivity and respect.

  Technical and Administrative Skills

• Strong administrative skills with high attention to detail.
• Proficiency in Microsoft Outlook and Word.
• Experience using electronic healthcare systems and data entry platforms

  Remote Work Capabilities

• Proven ability to work effectively in a remote setting.
• Strong time management and self-motivation skills.
• Adaptable and dependable with solid operational and administrative capabilities.

  Language Requirements

• Fluency in English is essential.
• Additional language skills are an asset.

  Preferred

• Experience collaborating with third-party service providers or remote teams.
• Familiarity with additional Microsoft Office tools, including:
• SharePoint
• Excel
• PowerPoint
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education & Experience

• Registered Nurse (RN) with a current and valid nursing license.
• At least 5 years of professional experience following nursing qualification.
• Minimum 1 year of experience in one or more of the following areas:
• Occupational health
• Public health
• Global health
• Or a related field.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

  Preferred

• Clinical experience in Occupational Health or Public/Global Health settings.
• Bachelor’s or Master’s degree in Nursing, Occupational Health, or Public/Global Health.
• Prior experience working with Mercy Ships is highly valued.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.