Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

This is a HYBRID role that requires on site work 3 days per week in Lindale, Texas.

**Compensation Range for This PositionIs $19 - $20.70/HR.

Mercy Ships is seeking a Volunteer Staffing Schedule Coordinator to maintain, monitor and optimize the placement of volunteers into scheduled roles. This role ensures that open positions are accurately tracked, schedules are up to date, and placement decisions align with organizational needs. The coordinator will act as the central point of contact for schedule-related updates, working closely with the recruiting team Volunteer Recruiting and Onboarding teams, Resource Managers, and ship P&C to ensure smooth and efficient volunteer assignments. This is a hybrid position, requiring a combination of in-office and remote work.

How You’ll Contribute

• Schedule Management and Tracking
• Maintain and update volunteer staffing schedules to reflect real-time openings and placements.
• Track all open positions, filled roles, and pending placements.
• Ensure scheduling aligns with departmental needs and operational requirements. Maintain scheduling accuracy by ensuring staffing plans correspond with approved headcount in the approved staffing formations, ship schedules, and business critical operational requirements.
• Identify scheduling gaps and proactively address potential shortages.

  Communication and Coordination

• Serve as the primary point of contact for schedule-related inquiries from internal teams.
• Collaborate with the recruiting team Volunteer Recruiting and Onboarding teams and Resource Managers to ensure volunteers are placed efficiently into available roles.
• Provide regular updates to resource managers, department leads heads and national offices regarding staffing needs.
• Communicate any scheduling conflicts or urgent placement issues to relevant stakeholders.

  Process and Data Management

• Ensure accurate and consistent record-keeping for all volunteer placements.
• Utilize scheduling tools and systems to track placements and forecast staffing needs.
• Work with data management teams to streamline scheduling processes and reporting.
• Assist in refining and improving the scheduling process for greater efficiency.

  Collaboration and Reporting

• Provide reports on staffing schedules, highlighting key trends and potential challenges.
• Work closely with other staffing team members to align priorities and ensure volunteer placement success.
• Collaborate with Global Recruitment Sector Leads and Resource Managers in staffing team meetings and contribute insights to improve scheduling operations.
• Support leadership with data-driven recommendations for optimizing volunteer placement.

  Organizational Alignment and Compliance

• Maintain alignment with Mercy Ships Core Values, Code of Conduct, and follow all policies and procedures published on Compass.
• Ensure compliance with all volunteer credentialing, background checks, and onboarding requirements.

  Other Duties

• Additional responsibilities may be assigned that are not included in the information provided in this job description.

  Core Competencies

• Mercy Ships Culture and Alignment - Is aligned with Mercy Ships’ mission, core values, culture and Code of Conduct. Takes an active role in supporting the Community of Faith and lives out our Core Values. Achieves a high level of trust in relationships, respects others, is open and honest, and admits mistakes.
• Teamwork - Works cooperatively and actively engages with others by sharing responsibilities and information. Develops rapport with team members and maintains positive working relationships through clear and effective communication.
• Business Function – Shows technical and professional expertise for their scope of work and maintains stakeholders focus, seeking to meet the expectations, requirements, and needs of internal and external stakeholders.
• Hybrid Work Schedule – A minimum of three (3) days on-site per week is required unless alternative arrangements are approved in advance by leadership.
• Office Environment – Work is performed in a professional office setting with frequent computer and phone use.
• Collaboration – Requires frequent interaction with team members, volunteers, department heads, and external stakeholders.
• Pacing and Workflow – Fast-paced role requiring the ability to manage multiple priorities simultaneously and meet deadlines.
• Some Travel – Occasional travel may be required for Staff training or conferences.
• Emotional Resilience – May involve discussions with team members, volunteers, department heads, and external stakeholders navigating complex onboarding processes, visa issues, or compliance requirements.
• Ability to sit at a desk and work on a computer for extended periods.
• Occasionally required to lift materials (e.g., files, office supplies) up to 15 pounds.
• Reasonable accommodation may be made to perform the essential functions of the job.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Other duties may be assigned that are not included in the information provided in this job description.

  The Ideal Candidate

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in scheduling tools, spreadsheets, and data management systems.
• Ability to solve problems and adapt to changing priorities.
• Collaborative mindset with the ability to work across multiple departments.
• Demonstrated sound judgment and discretion in managing sensitive information, ensuring confidentiality and appropriate information-sharing boundaries.
• Supportive of Mercy Ships mission, vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education & Experience

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in scheduling tools, spreadsheets, and data management systems.
• Ability to solve problems and adapt to changing priorities.
• Collaborative mindset with the ability to work across multiple departments.
• Demonstrated sound judgment and discretion in managing sensitive information, ensuring confidentiality and appropriate information-sharing boundaries.
• Supportive of Mercy Ships mission, vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.