Summary Description
The Talent Engagement Specialist is an internally focused engagement role, responsible for measurably applying our core values as a business practice to enhance the satisfaction and commitment of our Mercy Ships volunteers – from applicants to alumni. This includes supervising programs to foster engagement, such as appreciation and recognition, internal communication efforts, feedback surveys, and other activities aimed to nurture a positive volunteer experience in a meaningful and measurable way. Coordination can be expected with stakeholders on the Staffing team, the National Office HR contacts, the ISC Human Resources team, the Global Branding team, and others, based on the goals and needs of the Global Human Resources team. This position is part of the Talent Brand team, which reports to the Senior Director of Talent Management. 

 
Essential Duties and Responsibilities (include but not limited to)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Engagement Journey Concentration Points
Area 1: Applicants – nurture (45%)
•Craft periodical communication touchpoints for Mercy Ships applicants around initiatives and events, including monthly newsletters and webinars.
•In partnership with the needs and goals of the Staffing team, support and nurture the applicant Talent Community, including the myMercy online community (relaunch TBD), surveys, and communication touchpoints (mentioned above).
•Supervise the Crew Appreciation Project to ensure a smooth experience for recipients, speedily address any issues, and coordinate with Talent Brand Manager on improvement and expansion efforts.
•Partner with the ISC Human Resources team to support joint talent appreciation efforts, such as the Employee Appreciation Project (unstarted) and the FUTURE Crew project (running).
Area 2: Current Crew – retain (10%)
•Serve as a support system for all Current Crew from the United States.
•In partnership with Global Human Resources stakeholders, support the effort to gather and analyze talent feedback through satisfaction surveys along the volunteer journey.
•Based on the survey/data feedback, work with the Talent Brand Manager to create strategic initiatives around talent engagement and satisfaction to drive measurable change.
•Assist the ship-based HR teams with engagement and creative efforts, as needed.
Area 3: Alumni: engage (45%)
•Perform the Departing Crew “Thank You” process for every departing alumnus, regardless of nation, ensuring their record is properly updated. Institute an additional survey 6-12 months following service to gauge alumni engagement and sentiment for Mercy Ships. Based on survey data, work with Talent Brand Manager to recommend strategic initiatives to drive measurable change.
•Craft periodical communication touchpoints for approved Mercy Ships alumni around initiatives and events, including monthly newsletters, Global Gathering invites, and webinars.
•Develop and launch an Alumni Care program for U.S. alumni, to include personal 1-1 touchpoints following their service with Mercy Ships.


Qualifications (Knowledge, Skills, Abilities, and Requirements)


The requirements listed below are representative of the knowledge, skill, and/or ability required.
•Advocate for the care and engagement of Mercy Shippers as an important business function and expression of our core values.
•Capacity for empathy for the experiences of others, and self-awareness to remain objective and curious when encountering problems or complexity.
•Superior written and verbal communication skills, with the natural desire to connect with others.
•The ability to manage projects with multiple workstreams, dependencies, and timelines to ensure that all tasks are accomplished with impeccable attention to detail.
•Creative problem-solving and critical thinking skills.
•The ability to work with autonomy and proactivity.
•Aptitude for computer applications such as word processing, spreadsheets, marketing automation, customer relationship management (CRM) platforms, and databases.
•An eagerness to make a difference.
•Supportive of Mercy Ships mission and vision, and committed to its core values.
•Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability


Education and Experience
•1+ years in a Human Resources or Organizational Development focused role, or relevant experience required. Experience with project management preferred. 
•1+ years managing an internal or external communications strategy, particularly with an international organization, or relevant experience required. Experience with Mailchimp and/or Salesforce preferred.
•Bachelor's Degree in Human Resources, Organization Development, Business, or relevant field preferred.
•High proficiency with Microsoft Office.
•Working knowledge of the following technologies and software: CRMs, Marketing Automation, HTML, Adobe Creative Suite, and web design.
•Successful completion of Mercy Ships Entry Training will be required within the first year.