Project Manager
Summary:  Provide project management for a portfolio of Information Services projects, ensuring that each of the assigned projects produce the required benefits and deliverables, within the quality, time and cost constraints, as defined in each project business case.

Project Manager
Essential Duties and Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Use best practice methodologies to initiate and lead project planning activities from project initiation to project closure for multiple concurrent IS projects
  • Produce, manage and maintain project documentation including initiation documentation, plans, business cases, project records and logs
  • Create and execute project work plans for cross-functional project teams and revise plans as appropriate to meet the project needs and requirements
  • Manage the effective execution of the project work and ensure that the work generates desired deliverables on time, within budget and at required quality levels
  • Manage people and other resources indirectly as part of the cross-functional project team
  • Ensure communication is maintained between all internal and external project stakeholders throughout the project life-cycle
  • Monitor and report on project risks and issues, project progress, and project quality
  • Manage the change processes within each project
  • Capture lessons learned throughout the project life-cycle to improve the project management processes used by IS
  • Collaborate with the other IS department managers where their specific functional and operational responsibilities contribute to project goals
  • Carry out department employee management responsibilities in accordance with organization's policies which include: planning, assigning, training and directing work; appraising performance and reviewing compensation; addressing complaints and resolving problems
  • Responsible for the preparation and administration of project budgets and planning of the program of work for assigned projects
  • Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
  • Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
  • Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.
  • Other duties as assigned

Qualifications (Knowledge, Skills, and Abilities)

The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Supportive of Mercy Ships Mission and Vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and accountability.
  • Able to contribute to community life, requiring stable and healthy interpersonal skills.
  • Knowledge of formal project management best practice, such as Prince2 or the PMI BoK.
  • An ability to interact with both technical and non-technical individuals at levels including senior management, which may include educating, persuading and negotiating.
  • Be process oriented, have an attention to detail and a strong analytical problem solving ability.
  • An ability to adjust quickly in response to re-organization, strategy or priority changes and shifting customer needs.
  • An ability to use servant leadership, strong human resource management and inter-personal skills to attract, motivate and develop an effective, creative and collegial team.

Education and Experience

The requirements listed below are representative of the education and / or experience required:

  • Successful completion of Mercy Ships Entry Training will be required within the first year. 
  • Bachelor's degree in Information Systems, Management, or Business, or the equivalent combination of education and experience
  • Professional project management certification is required.
  • 5-7 years relevant work experience in managing projects using best practice methodologies is required, preferably in an IT environment.