Business Solution Analyst
Summary:  Translate client business requirements and user stories into functional requirements and technology solutions in support of Mercy Ships strategy. Assesses related impacts and alternative approaches.
Description:  

Essential Duties and Responsibilities (Include But Not Limited To)

To fulfill this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Work with sponsors, customers, Information Services staff and other stakeholders to define requirements and user stories
  • Work with subject matter experts (SMEs) to determine functional requirements, technical solutions, alternative approaches and related impacts
  • Research and recommend technical solutions to business problems according to the defined requirements and user stories
  • Identify and advance solutions that support the established and a desired future enterprise architecture
  • Effectively communicate current state and potential future state scenarios to sponsors, customers, Information Services staff and stakeholders
  • Lead customer interviews and business analysis sessions
  • Support project management activities with the necessary documentation to initiate and execute successful projects
  • Conduct research on software and hardware products and services to justify recommendations and to support purchasing efforts
  • May be assigned to a project team for execution on a project
  • Create system design proposals
  • Create models, specifications, diagrams, and charts to provide direction to developers
  • Other duties as assigned.

    Qualifications (Knowledge, Skills, Abilities, and Requirements)

    The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Able to contribute to community life, requiring stable and healthy interpersonal skills
  • Technical skillsets: business analysis; root cause analysis; system design; technical and project documentation; task management;
  • Ability to assess and solve complex problems
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
  • Highly competent in identifying related and co-dependent tasks, processes, problems, solutions and resulting opportunities
  • Excellent listening, interpersonal, written, and oral communication skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Supportive of Mercy Ships mission and vision, and committed to its core values
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

    Education and Experience:

    The requirements listed below are representative of the education and / or experience required:

  • Bachelor's degree in the field of business administration, computer science, finance, or information systems, or the equivalent combination of education and experience
  • At least 3 years proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
  • Experience in design, development, and implementation of software and hardware solutions, systems, or products
  • Proven experience with adult learning principles, methodologies, and course design techniques
  • Successful completion of Mercy Ships Entry Training will be required within the first year