Business Systems Support Specialist
Summary:  Assist HR Business Systems Administrator with organizational, administrative support and provide customer service support to HR system users.
Description:  

Essential Duties and Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Provide customer support and assist in training for HR Business Systems
  • Manage HR Systems Admin email inbox
  • Set-up and maintain roles in HRMS system and update in additional documents
  • Set-up and maintain back end infrastructure
  • Update and create ship job descriptions
  • IS Business Alerts - research issue and forward to appropriate HR staff and make corrections, as needed
  • Create and maintain Human Resources pages on company intranet, as advised
  • Update documents in the HR Document Management System, as advised
  • Assist in the further development of HR Systems utilization

Administrative Support:

  • Assist with data and document management, special projects and reports
  • Assist in documenting processes 
  • Provide assistance to Volunteer Coordinators in HR Business Systems and processes
  • Setup meetings as requested and take minutes, as needed
  • Other duties as assigned

Qualifications (Knowledge, Skills, Abilities, and Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent computer skills and ability to learn custom systems and applications
  • Working knowledge of Microsoft Office
  • Detail oriented
  • Analytical skills are a plus
  • Ability to understand and document workflow processes 
  • Excellent communication skills required - both written and verbal
  • Enthusiastic and relational approach to work with volunteers and colleagues
  • Able to live in and contribute to community life, requiring stable and healthy interpersonal skills
  • Supportive of Mercy Ships mission and vision, and committed to its core values
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

Education and Experience

The requirements listed below are representative of the education and / or experience required.

  • High School Diploma required, College degree preferred 
  • Mercy Ships experience is preferred, but not required.
  • Experience within the Human Resources field is preferred, but not required.
  • Experience with documenting processes is preferred, but not required.
  • Successful completion of Mercy Ships Entry Training will be required within the first year