Hospitality Manager
Summary:  Facilitates and coordinates the daily operations of hospitality, housekeeping and laundry for the Mercy Ships International Operations Center accommodation and community.
Description:  

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    • Assist Campus Services Coordinator with Scheduling accommodation for incoming ISC staff, transfers, short-termers, long-termers, students and guests.
    • Oversee ISC Reception, including delegation of administrative tasks, monitoring staff progress, and expressing concerns to Campus Services Manager.
    • Work within budgeted expenses and express budget concerns to Campus Services Manager.
    • Work with Campus Services Coordinator to ensure appropriate staffing resource is assigned to Hospitality to meet changing workload.
    • Prepare and clean accommodations, particularly prior to and after Basic Training (BT), Foundations of Mercy Ships (FMS), On Boarding and other short-term training programs held at the ISC. Ensure essential supply levels are maintained, including conference rooms.
    • Launder bedding, towels etc used in ISC accommodation areas.
    • Organize and coordinate refreshments for official meetings including BT, FMS, and On Boarding.
    • Coordinate the arrival of students or staff who will be staying in ISC accommodation, including communication and welcoming.
    • Complete Exit inspections to accommodations, raising maintenance tickets as necessary.
    • Keep inventory and assess the need for refurbishment or redecoration of accommodation areas in collaboration with the Campus Services Manager.
    • Update ISC Campus and Dorm Residents list on Navigator monthly.
    • Assist in Oasis Dining Room, Anchorage Cafe, and Janitorial Services as necessary.
    • Stock breakfast items and supplies in dorms/housing kitchens, as needed, during guest stay.
    • Order standard office supplies (found in Navigator).
    • Collaborate with Campus Services Manager in special event planning, including ideas for the dining room set-up. Then, oversee set-up and tear-down of event.
    • Coordinate the decorating and supplies for ISC events and activities.
    • Coordinate volunteers and their job assignments while on campus.
    • Collaborate with Head Cook to plan snack menus for BT, FMS, and On Boarding.
    • Respond to guest requests, as needed, both during and after normal work hours. 
    • Other duties as assigned