Technical Volunteer Coordinator
Summary:  Work closely with Staffing Manager in processing all volunteer applications in technical sector.

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


  • Contact candidates as needed to inform them of employment possibilities, consideration, and selection.
  • Keep staffing plans and other staffing tools/programs up to date with accurate, relevant information.
  • Track all applications that are assigned, ensuring they are duly processed and not overlooked.
  • Respond to new applicants within three to five business days after receiving application submission.
  • Ensure applicant is on the correct track for service or Talent Pool.
  • Assist in finding alternate, suitable positions for applicants as needed.
  • Keep all stakeholders informed of applicant progress.
  • Coordinate application reviews and ensure they are being completed in a timely manner.
  • Work closely with each applicant to ensure they are aware of their status.
  • Answer applicants’ questions regarding their application and service with Mercy Ships.
  • Send final offer or denial letter.
  • Ensure offer letters are accurate and sent in a timely manner.
  • Send immigration documents to applicants.
  • Ensure incoming crew have completed all pre-embarkation requirements.
  • Ensure applicants do not become stagnant in pipeline (everyone receives timely communication and is placed in the correct pipeline relative to their needs).


  • Establish, cultivate, and maintain ongoing relationships with department heads in order to understand their staffing needs.
  • Attend weekly meetings with the Staffing Manager, respective department heads, and a ship-HR representative.
  • Work closely with Technical Staffing Manager to understand issues, problem solve, and forecast needs.


  • Maintain current knowledge of Mercy Ships policies and procedures in regards to minimum commitments and requirements.
  • Submit metrics relating to application process, customer service, etc.
  • Follow up on all email and phone inquiries.
  • Promote myMercy and maintain presence in the online community.
  • Maintain a working understanding of Standards of Training, Certification, and Watchkeeping for Seafarers (STCW) regulations and requirements.
  • Other duties as assigned.

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Must enjoy working with people; strong interpersonal skills required.
  • Enthusiastic and relational approach to work with volunteers and colleagues within the structure of Mercy Ships.
  • Must be a team player and willing to collaborate with others.
  • Be committed to providing the best possible customer service.
  • Ability to embrace, promote, and participate in a well-functioning, productive, and professional team.


  • Strong computer skills required with high proficiency with Microsoft Office Suite.
  • Capacity to learn custom systems and applications.


  • Strong written and verbal communication skills.
  • Ability to communicate and understand the special purpose, mission, and general operational areas of Mercy Ships.


  • Must possess strong problem-solving skills.
  • Must be self-motivated and thorough.
  • Must be detail-oriented.
  • Must be flexible and ready to learn and grow as our systems, processes, and plans change.
  • Ability to think critically, plan ahead, forecast changes, needs, issues, etc. and address them.
  • Work with integrity and demonstrate accountability.
  • Must be comfortable working in a standard office environment.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education And Experience

The requirements listed below are representative of the education and / or experience required. 

  • High School Diploma required.
  • Mercy Ships experience is preferred but not required.
  • Experience within the Human Resources field is preferred but not required.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.