Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

Compensation Range for U.S based Candidates $73,000 - $77,500 USD

Job Summary

Responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products.

How You’ll Contribute

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Core

• Support the Product Manager with product knowledge and technical expertise.
• Perform all tasks assigned in the execution of product strategy and roadmap.
• Apply technical expertise to the product by coding to defined specifications, testing deliverables against test cases, applying standard software development methodologies and lifecycle phases.
• Create and support declarative (native in-app) or imperative (explicitly coded) customizations.
• Implement changes as assigned and support release management processes.
• Work with other IS staff to ensure technical compatibility and effective integration between systems.
• Write and maintain documentation including configurations, specifications and designs.
• Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
• Collaborate with project management functions in the execution of projects.
• Provide status reports as requested.

Leadership

• Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
• Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
• Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
• Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.

Performance

• Regularly search for and identify opportunities for delivering high customer satisfaction.
• Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
  

The Ideal Candidate Will Demonstrate:

The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy.
• Contribute to community life, requiring stable and healthy interpersonal skills
• Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility. 
• Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
• Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
• Direct and lead complex programs and projects.
• Set and manage team priorities.
• Drive change and develop a culture of innovation.
• Analyze, evaluate, and problem solve, anticipating and developing strategies for future trends.
• Travel is required for this position and may include international travel. Further, duration for travel may be for 3 weeks or longer per trip.
• Understand and apply servant leadership, work collaboratively with integrity and accountability.
  

Product Engineer Responsibilities

• Power Platform
• Power Apps (Canvas and Model Driven)
• Power Automate
• Dataverse
  
• Azure Functions
• C# code utilizing the M365 Graph API
• Develop User Training & Support program for the Power Platform
  • Collect useful training and documentation.
  • Establish organizational best practices and standards.
  • Provide live training and support to citizen developers.
• Provide administrative support in the following areas as needed.
  • Updating Apache Tomcat based applications.
  • Basic Linux server admin
• Desired Experience Levels
  • Have developed Power Apps solutions in use in production environment.
  • Experience utilizing APIs from code.
  • Proficient in a standard programming language (C#, Java, etc)
  • Comfortable with basic SQL.

Education And Experience

The requirements listed below are representative of the education and / or experience required:

• Bachelor’s degree in Business Management, Information Systems, or a related field, or the equivalent combination of education and experience.
• 3 years of relevant work experience, including experience in product or software engineering. Experience in the specific product or another relevant technology platform is preferred.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

Benefits

• The opportunity to use your professional skills to make a global impact.
• The opportunity to live out your faith at work.
• Medical, prescription, dental & vision insurance.
• 403(b) retirement savings plan, with matching contribution.
• Paid holidays & a competitive rate of Paid Time Off accrual
• Staff devotionals, prayer time, and Chaplaincy support.
• On campus dining with gourmet meals, including a specialty coffee shop and community events.
• On campus recreation, including indoor basketball and racquetball courts, weight room, walking and biking trails, a disk golf course, and an outdoor pool.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today!

To Apply for Consideration Please Visit Mercy Ships Careers Website at https://careers.mercyships.org

This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.