Volunteer Coordinator
Summary:  Work closely with Staffing Manager in processing all volunteer applications in operational sector.

Essential Duties And Responsibilities (Include But Not Limited To)


  • Contact candidates as needed to inform them of employment possibilities, consideration, and selection.
  • Keep staffing plans and other staffing tools/programs up to date with accurate, relevant information.
  • Track all applications that are assigned, ensuring they are duly processed and not overlooked.
  • Respond to new applicants within three to five business days after receiving application submission.
  • Ensure applicant is on the correct track for service or Talent Pool.
  • Assist in finding alternate, suitable positions for applicants as needed.
  • Keep all stakeholders informed of applicant progress.
  • Coordinate application reviews and ensure they are being completed in a timely manner.
  • Work closely with each applicant to ensure they are aware of their status.
  • Answer applicants’ questions regarding their application and service with Mercy Ships.
  • Send final offer or denial letter.
  • Ensure offer letters are accurate and sent in a timely manner.
  • Send immigration documents to applicants.
  • Ensure incoming crew have completed all pre-embarkation requirements.
  • Ensure applicants do not become stagnant in pipeline (everyone receives timely communication and is placed in the correct pipeline relative to their needs).


  • Establish, cultivate, and maintain ongoing relationships with department heads in order to understand their staffing needs.
  • Attend weekly meetings with the Staffing Manager, respective department heads, and a ship-HR representative.
  • Work closely with General Staffing Manager to understand issues, problem solve, and forecast needs.


  • Maintain current knowledge of Mercy Ships policies and procedures in regards to minimum commitments and requirements.
  • Submit metrics relating to application process, customer service, etc.
  • Follow up on all email and phone inquiries.
  • Promote myMercy and maintain presence in the online community.
  • Other duties as assigned.

    Qualifications (Knowledge, Skills, Abilities, And Requirements)

  • Good computer skills and detail oriented is a must. Ability to learn custom systems and applications.
  • Enthusiastic and relational approach to work with volunteers and colleagues.
  • Excellent communication skills required - both written and verbal.
  • Knowledge of standard office environment.
  • Ability to change and grow as systems are implemented to support the infrastructure of the HR process.
  • Organize work to embrace and participate in a well-functioning, productive, creative and collegial team.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

    Education And Experience

  • High School Diploma required.
  • Mercy Ships experience is preferred but not required.
  • Experience within the Human Resources field is preferred but not required.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.