Medical Staffing Coordinator
Summary: Work closely with Staffing Manager in processing all volunteer applications in medical sector.
Description:
Mercy Ships is seeking a Medical Volunteer Coordinator who's essential duties and responsibilities (Include But Not Limited To):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Contact candidates as needed to inform them of employment possibilities, consideration, and selection.
- Keep staffing plans and other staffing tools/programs up to date with accurate, relevant information.
- Track all applications that are assigned, ensuring they are duly processed and not overlooked.
- Respond to new applicants receive within three to five business days after application submission.
- Ensure applicant is on the correct track for service or Talent Pool.
- Assist in finding alternate, suitable positions for applicants as needed.
- Keep all stakeholders informed of applicant progress.
- Coordinate application reviews and ensure they are being completed in a timely manner.
- Work closely with each applicant to ensure they are aware of their status.
- Answer applicants’ questions regarding their application and service with Mercy Ships.
- Send final offer or denial letter.
- Ensure offer letters are accurate and sent in a timely manner.
- Send immigration documents to applicants.
- Ensure incoming crew have completed all pre-embarkation requirements.
- Ensure applicants do not become stagnant in pipeline (everyone receives timely communication and is placed in the correct pipeline relative to their needs)
COLLABORATIONS
- Establish, cultivate, and maintain ongoing relationships with department heads in order to understand their staffing needs.
- Attend weekly meetings with the Staffing Manager, respective department heads, and a ship-HR representative.
- Work closely with Medical Staffing Manager to understand issues, problem solve, and forecast needs.
OTHER
- Maintain current knowledge of Mercy Ships policies and procedures in regards to minimum commitments and requirements.
- Submit metrics relating to application process, customer service, etc.
- Follow up on all email and phone inquiries.
- Promote myMercy and maintain presence in the online community.
- Other duties as assigned.
- Qualifications (Knowledge, Skills, Abilities, And Requirements)
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
INTERPERSONAL
- Must enjoy working with people; strong interpersonal skills required.
- Enthusiastic and relational approach to work with volunteers and colleagues within the structure of Mercy Ships.
- Must be a team player and willing to collaborate with others.
- Be committed to providing the best possible customer service.
- Ability to embrace, promote, and participate in a well-functioning, productive, and professional team.
TECHNICAL
- Strong computer skills required with high proficiency with Microsoft Office Suite.
- Capacity to learn custom systems and applications.
COMMUNICATION
- Strong written and verbal communication skills.
- Ability to communicate and understand the special purpose, mission, and general programmatic areas of Mercy Ships.
PERSONAL/LEADERSHIP
- Must possess strong problem-solving skills.
- Must be self-motivated and thorough.
- Must be detail-oriented.
- Must be flexible and ready to learn and grow as our systems, processes, and plans change.
- Ability to think critically, plan ahead, forecast changes, needs, issues, etc. and address them.
- Work with integrity and demonstrate accountability.
- Must be comfortable working in a standard office environment.
- Supportive of Mercy Ships mission and vision, and committed to its core values.
- Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.
Education And Experience
The requirements listed below are representative of the education and / or experience required.
- High School Diploma required.
- Mercy Ships experience is preferred, but not required.
- Experience within the Human Resources field is preferred, but not required.
- Successful completion of Mercy Ships Entry Training will be required within the first year.