Summary:  Work closely with Staffing Manager in processing all volunteer applications in medical sector.

Description:  

Essential Duties and Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

APPLICATION

• Contact candidates as needed to inform them of employment possibilities, consideration, and selection.
• Keep staffing plans and other staffing tools/programs up to date with accurate, relevant information.
• Track all applications that are assigned, ensuring they are duly processed and not overlooked.
• Respond to new applicants receive within three to five business days after application submission.
• Ensure applicant is on the correct track for service or Talent Pool.
• Assist in finding alternate, suitable positions for applicants as needed.
• Keep all stakeholders informed of applicant progress.
• Coordinate application reviews and ensure they are being completed in a timely manner.
• Work closely with each applicant to ensure they are aware of their status.
• Answer applicants’ questions regarding their application and service with Mercy Ships.
• Send final offer or denial letter.
• Ensure offer letters are accurate and sent in a timely manner.
• Send immigration documents to applicants.
• Ensure incoming crew have completed all pre-embarkation requirements.
• Ensure applicants do not become stagnant in pipeline (everyone receives timely communication and is placed in the correct pipeline relative to their needs)

  COLLABORATIONS

• Establish, cultivate, and maintain ongoing relationships with department heads in order to understand their staffing needs.
• Attend weekly meetings with the Staffing Manager, respective department heads, and a ship-HR representative.
• Work closely with Medical Staffing Manager to understand issues, problem solve, and forecast needs.

  OTHER

• Maintain current knowledge of Mercy Ships policies and procedures in regards to minimum commitments and requirements.
• Submit metrics relating to application process, customer service, etc.
• Follow up on all email and phone inquiries.
• Promote myMercy and maintain presence in the online community.
• Other duties as assigned.

  Qualifications (Knowledge, Skills, Abilities, and Requirements)

  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  INTERPERSONAL

• Must enjoy working with people; strong interpersonal skills required.
• Enthusiastic and relational approach to work with volunteers and colleagues within the structure of Mercy Ships.
• Must be a team player and willing to collaborate with others.
• Be committed to providing the best possible customer service.
• Ability to embrace, promote, and participate in a well-functioning, productive, and professional team.

  TECHNICAL

• Strong computer skills required with high proficiency with Microsoft Office Suite.
• Capacity to learn custom systems and applications.

  COMMUNICATION

• Strong written and verbal communication skills.
• Ability to communicate and understand the special purpose, mission, and general programmatic areas of Mercy Ships.

  PERSONAL/LEADERSHIP

• Must possess strong problem-solving skills.
• Must be self-motivated and thorough.
• Must be detail-oriented.
• Must be flexible and ready to learn and grow as our systems, processes, and plans change.
• Ability to think critically, plan ahead, forecast changes, needs, issues, etc. and address them.
• Work with integrity and demonstrate accountability.
• Must be comfortable working in a standard office environment.
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

  Education and Experience

  The requirements listed below are representative of the education and / or experience required.

• High School Diploma required.
• Mercy Ships experience is preferred, but not required.
• Experience within the Human Resources field is preferred, but not required.
• Successful completion of Mercy Ships Entry Training will be required within the first year.