Medical Volunteer Coordinator
Summary:  Work closely with Staffing Manager in processing all volunteer applications in medical sector.
Description:  

Essential Duties and Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

APPLICATION

  • Contact candidates as needed to inform them of employment possibilities, consideration, and selection.
  • Keep staffing plans and other staffing tools/programs up to date with accurate, relevant information.
  • Track all applications that are assigned, ensuring they are duly processed and not overlooked.
  • Respond to new applicants receive within three to five business days after application submission.
  • Ensure applicant is on the correct track for service or Talent Pool.
  • Assist in finding alternate, suitable positions for applicants as needed.
  • Keep all stakeholders informed of applicant progress.
  • Coordinate application reviews and ensure they are being completed in a timely manner.
  • Work closely with each applicant to ensure they are aware of their status.
  • Answer applicants’ questions regarding their application and service with Mercy Ships.
  • Send final offer or denial letter.
  • Ensure offer letters are accurate and sent in a timely manner.
  • Send immigration documents to applicants.
  • Ensure incoming crew have completed all pre-embarkation requirements.
  • Ensure applicants do not become stagnant in pipeline (everyone receives timely communication and is placed in the correct pipeline relative to their needs)

    COLLABORATIONS

  • Establish, cultivate, and maintain ongoing relationships with department heads in order to understand their staffing needs.
  • Attend weekly meetings with the Staffing Manager, respective department heads, and a ship-HR representative.
  • Work closely with Medical Staffing Manager to understand issues, problem solve, and forecast needs.

    OTHER

  • Maintain current knowledge of Mercy Ships policies and procedures in regards to minimum commitments and requirements.
  • Submit metrics relating to application process, customer service, etc.
  • Follow up on all email and phone inquiries.
  • Promote myMercy and maintain presence in the online community.
  • Other duties as assigned.

    Qualifications (Knowledge, Skills, Abilities, and Requirements)

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    INTERPERSONAL

  • Must enjoy working with people; strong interpersonal skills required.
  • Enthusiastic and relational approach to work with volunteers and colleagues within the structure of Mercy Ships.
  • Must be a team player and willing to collaborate with others.
  • Be committed to providing the best possible customer service.
  • Ability to embrace, promote, and participate in a well-functioning, productive, and professional team.

    TECHNICAL

  • Strong computer skills required with high proficiency with Microsoft Office Suite.
  • Capacity to learn custom systems and applications.

    COMMUNICATION

  • Strong written and verbal communication skills.
  • Ability to communicate and understand the special purpose, mission, and general programmatic areas of Mercy Ships.

    PERSONAL/LEADERSHIP

  • Must possess strong problem-solving skills.
  • Must be self-motivated and thorough.
  • Must be detail-oriented.
  • Must be flexible and ready to learn and grow as our systems, processes, and plans change.
  • Ability to think critically, plan ahead, forecast changes, needs, issues, etc. and address them.
  • Work with integrity and demonstrate accountability.
  • Must be comfortable working in a standard office environment.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

    Education and Experience

    The requirements listed below are representative of the education and / or experience required.

  • High School Diploma required.
  • Mercy Ships experience is preferred, but not required.
  • Experience within the Human Resources field is preferred, but not required.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.