Senior Shared Services Analyst
Summary:  Responsible for the administrative functions of the Information Services Department, including the common functions of finance, asset management, document management, reporting and administration. Ensures these functions are appropriately designed and operate effectively to support the management and delivery of the technology services to Mercy Ships.
Description:  

Essential Duties and Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Implementing, maintaining and improving the following processes within the IS department:

  • Financial management processes to support
  • Budget creation and consolidation
  • Financial cost and charge-back models
  • Time reporting and analysis
  • Asset management processes to support
  • Full life-cycle management of all technology assets
  • Contract and vendor life-cycle management
  • Procurement and purchasing
  • Document management processes to support
  • Controlled formal document management system
  • Standardized and consistent documentation
  • Concurrence and relevance IS documentation
  • Reporting and communication processes to support
  • Effective and timely external departmental communication
  • Compilation and communication of department metrics
  • Analysis and reporting of financial performance
  • Effective and timely internal communication

Ensuring administrative support is provided to the IS department, including:

  • Coordination of critical IS meetings including schedule conflict resolution
  • Preparing meeting minutes and deliver to attendees where directed by IS management
  • Arranging travel schedules and reservations for traveling IS staff

In addition:

  • Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
  • Act as a team player using principles from Crucial Conversations to ensure strong and open working relationships.
  • Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.

Qualifications (Knowledge, Skills, Abilities, and Requirements)

The requirements listed below are representati