Description:
Essential Duties and Responsibilities (Include But Not Limited To)
Core
- Support
the Product Manager with product knowledge and business empathy.
- Perform
all tasks assigned in the execution of product strategy and roadmap.
- Serve as
system administrator for product environments.
- Assist in
training of users and grow the product skill set across the
organization.
- Implement
changes as assigned and support release management processes.
- Work
independently with members of the user community to define and document
requirements.
- Write and
maintain documentation including configurations, specifications and
designs.
- Ensure
product direction is aligned with Mercy Ships' desired enterprise
architecture.
- Collaborate
with project management functions in the execution of projects.
- Provide
status reports as requested.
Leadership
- Use
servant leadership and strong inter-personal skills to support an
effective, creative and collegial team.
- Provide
exceptional customer service to all partners, applying Mercy Ships core
values as the cornerstone of all actions and communication.
- Act as a
team player, using principles from Crucial Conversations to ensure
strong and open working relationships.
- Protect
information assets controlled within the IS systems, applications or
infrastructure, as defined in Mercy Ships policies and procedures.
Performance
- Regularly
search for and identify opportunities for delivering high customer
satisfaction.
- Demonstrate year-over-year quality and
process improvements, resulting in improved efficiency, increased
productivity and/or cost reduction opportunities.
- Other duties as assigned