Essential Duties and Responsibilities (Include But Not Limited To)

    Core

• Support the Product Manager with product knowledge and business empathy.
• Perform all tasks assigned in the execution of product strategy and roadmap.
• Serve as system administrator for product environments.
• Assist in training of users and grow the product skill set across the organization.
• Implement changes as assigned and support release management processes.
• Work independently with members of the user community to define and document requirements.
• Write and maintain documentation including configurations, specifications and designs.
• Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
• Collaborate with project management functions in the execution of projects.
• Provide status reports as requested.

Leadership

• Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
• Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
• Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
• Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.

Performance

• Regularly search for and identify opportunities for delivering high customer satisfaction.
• Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
• Other duties as assigned