IS Product Administrator
Summary:  Responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products.

Essential Duties and Responsibilities (Include But Not Limited To)


      • Support the Product Manager with product knowledge and business empathy.
      • Perform all tasks assigned in the execution of product strategy and roadmap.
      • Serve as system administrator for product environments.
      • Assist in training of users and grow the product skill set across the organization.
      • Implement changes as assigned and support release management processes.
      • Work independently with members of the user community to define and document requirements.
      • Write and maintain documentation including configurations, specifications and designs.
      • Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
      • Collaborate with project management functions in the execution of projects.
      • Provide status reports as requested.


      • Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
      • Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
      • Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
      • Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.


      • Regularly search for and identify opportunities for delivering high customer satisfaction.
      • Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
      • Other duties as assigned