IS Product Administrator
Summary:  Responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products.

Essential Duties and Responsibilities (Include But Not Limited To)


      • Support the Product Manager with product knowledge and business empathy.
      • Perform all tasks assigned in the execution of product strategy and roadmap.
      • Serve as system administrator for product environments.
      • Assist in training of users and grow the product skill set across the organization.
      • Implement changes as assigned and support release management processes.
      • Work independently with members of the user community to define and document requirements.
      • Write and maintain documentation including configurations, specifications and designs.
      • Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
      • Collaborate with project management functions in the execution of projects.
      • Provide status reports as requested.


      • Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
      • Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
      • Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
      • Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.


      • Regularly search for and identify opportunities for delivering high customer satisfaction.
      • Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
      • Other duties as assigned


Qualifications (Knowledge, Skills, Abilities, and Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Supportive of Mercy Ships Mission and Vision, and committed to its core values.
    • Contribute to community life, requiring stable and healthy interpersonal skills
    • Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility. 
    • Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
    • Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
    • Analytical, evaluative, and problem-solving abilities and able to anticipate and develop strategies for future trends.
    • Travel is required for this position and may include international travel. Further, duration for travel may be for 3 weeks or longer per trip.
    • Understand and apply servant leadership, work collaboratively with integrity and accountability.
    • Understand and apply servant leadership, work collaboratively with integrity and accountability.


Education and Experience

The requirements listed below are representative of the education and / or experience required.

  • Bachelor's Degree in Business Management, Information Systems, or a related field, or the equivalent combination of education and experience.
  • A minimum of one year of relevant work experience, including experience in product or software administration.
  • Experience in the specific product or another relevant technology platform is preferred.