IS Product Administrator
Summary:  The Salesforce Administrator will support the ongoing development of our Global Salesforce Program. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with the Salesforce Center of Excellence, Salesforce Program Manager, functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Fundraising, Marketing, Recruiting and our core business processes. This role is part administrator, part project manager and part business analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our Salesforce Program.

Essential Duties and Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Serve as primary system administrator for the environment with 150+ users
  • Handle all administrative functions including but not limited to, reports and dashboards, workflows and other tasks
  • Responsible for adhering to all Change and Release Management processes
  • Complete regular internal system audits and prepare for upgrades
  • Assist internal and external resources with data feeds and integrations
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with our management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the skill set across the organization
  • Work independently with members of the user community to define and document development requirements
  • Other duties as assigned

    Qualifications (Knowledge, Skills, Abilities, and Requirements)

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent organizational skills and a positive attitude
  • Excellent understanding of the project management lifecycle in the context of an enterprise Salesforce implementation
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on and all upstream and downs