IS Product Administrator
Summary:  Responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products.
Description:  

Essential Duties and Responsibilities (Include But Not Limited To)

    Core

      • Support the Product Manager with product knowledge and business empathy.
      • Perform all tasks assigned in the execution of product strategy and roadmap.
      • Serve as system administrator for product environments.
      • Assist in training of users and grow the product skill set across the organization.
      • Implement changes as assigned and support release management processes.
      • Work independently with members of the user community to define and document requirements.
      • Write and maintain documentation including configurations, specifications and designs.
      • Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
      • Collaborate with project management functions in the execution of projects.
      • Provide status reports as requested.

Leadership

      • Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
      • Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
      • Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
      • Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.

Performance

      • Regularly search for and identify opportunities for delivering high customer satisfaction.
      • Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
      • Other duties as assigned

 

Qualifications (Knowledge, Skills, Abilities, and Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Supportive of Mercy Ships Mission and Vision, and committed to its core values.
    • Contribute to community life, requiring stable and healthy interpersonal skills
    • Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility. 
    • Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
    • Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
    • Analytical, evaluative, and problem-solving abilities and able to anticipate and develop strategies for future trends.
    • Travel is required for this position and may include international travel. Further, duration for travel may be for 3 weeks or longer per trip.
    • Understand and apply servant leadership, work collaboratively with integrity and accountability.
    • Understand and apply servant leadership, work collaboratively with integrity and accountability.

 

Education and Experience

The requirements listed below are representative of the education and / or experience required.

  • Bachelor's Degree in Business Management, Information Systems, or a related field, or the equivalent combination of education and experience.
  • A minimum of one year of relevant work experience, including experience in product or software administration.
  • Experience in the specific product or another relevant technology platform is preferred.