Summary Description

Direct ship-based Chief Stewards and ensure the safe, sanitary, efficient, and high-quality food and hotel services onboard all ships.

Essential Duties and Responsibilities (Include But Not Limited To)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Develop, implement, and maintain a hospitality strategy that ensures safe, sanitary, efficient, and high-quality food and hotel services with consistent processes and results across multiple ships.
• Provide oversight to ship teams to ensure organizational compliance of standards, procedures, and policy.
• Proactively review procedures, policies, and processes to ensure efficiency and effectiveness in accordance with best practices.
• Provide oversight to ship teams to ensure organizational compliance of standards, procedures, and policy.
• Lead and/or participate in cross-organizational work committees, and recommend improvements as needed
• Supervise, encourage, and coach ship Chief Stewards, providing regular feedback and spiritual leadership to ensure that they and their teams are functioning effectively and growing spiritually.
• Work with ship Operations Directors to ensure high-quality service delivery.
• Other duties as assigned.

  Qualifications (Knowledge, Skills, Abilities, And Requirements)

• Be process oriented, have an attention to detail and strong analytical problem solving skills.
• An ability to adjust quickly in response to re-organizations, strategy or priority changes and shifting needs.
• An ability to interact with all levels in the organization including senior management, which may include educating, persuading and negotiating.
• A strong customer service mindset including attitude and approach.
• A performance-oriented approach to problem solving and operations management.
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.
• Able to live in and contribute to community life of Mercy Ships.

  Education and Experience

  The requirements listed below are representative of the education and / or experience required.