Learning & Development Resource Manager
Summary:  
Description:  Summary Description
Manage the staffing and training process for Academy and Staff Development personnel onboard Mercy Ships vessels in collaboration with Human Resources and the Learning & Development team. 


Essential Duties and Responsibilities (include but not limited to)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Review applications for Learning & Development volunteer positions, including Academy and Staff Development, and using review tools and processes.
Verify education, qualifications, references, and language competency levels.
Facilitate and coordinate interviews with applicants and key constituents.
Maintain and update applicant portal notes and interview notes.
Coordinate child safety review process, including verifying background checks, contacting references, conducting child safety interviews, and monitoring completion of child safety training.
Maintain an understanding of the current Talent Community for Learning and Development
Work closely with stakeholders at all locations to understand the workforce needs of each team.
Maintain staffing forecasts for 2 years in advance.
Collaborate with the Talent Management team and advocate for the needs of the onboard. Academy and Staff Development teams, partnering in targeted recruiting events.
Centrally manage PTO & LOA requests for the operating teams and work with the Talent Management team to fill any staffing gaps.
Facilitate pre-arrival orientation to Academy and ACSI certification applications.
Prepare teacher welcome packs and maintain regular contact with incoming teachers.
Maintain teachers’ professional development records.
Support teachers renewing licenses and certifications in their home countries.
Build bench strength for the team and collaborate with Learning & Development on training. 
Conduct Academy exit interviews.
Visit key locations, as needed, to maintain and develop relationships.
Maintain current knowledge of Mercy Ships policies and procedures in regard to volunteering.
Follow up on all email and phone inquiries.
Other duties as assigned.


Qualifications (Knowledge, Skills, Abilities, and Requirements)
The requirements listed below are representative of the knowledge, skill, and/or ability required.

Strong interpersonal skills are required.
A relational approach to work
Must be a team player and willing to collaborate with others.
Ability to embrace, promote, and participate in a well-functioning, productive, and professional team.
Computer skills required with proficiency in Microsoft Office Suite.
Strong written and verbal communication skills
Skilled interviewer; asks insightful questions
Skilled note-taker
Must be self-motivated and thorough.
Ability to think critically, plan ahead, forecast changes, needs, issues, etc., and address them.
Understanding and application of servant leadership.
Work with integrity and demonstrate accountability.
Must be comfortable working in a standard office environment.
Complete a full child safety screening and awareness training
Supportive of Mercy Ships mission and vision, and committed to its core values.
Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability


Education and Experience

The requirements listed below are representative of the education and / or experience required.
High School Diploma required - Bachelor's Degree in relevant field or equivalent working experience preferred.
Mercy Ships experience is strongly preferred.
Successful completion of Mercy Ships Entry Training will be required within the first year.