Hospitality Assistant/COVID Readiness Facilitator
Summary:  Responsible for a wide variety of duties in the Hospitality Department, including Oasis dining room responsibilities, hospitality, and barista duties as well as the organization and planning of COVID processes during On Campus Onboarding Sessions
Description:  

Responsible for a wide variety of duties in the Hospitality Department, including Oasis dining room responsibilities, hospitality, and barista duties as well as the organization and planning of COVID processes during On Campus On Boarding Sessions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Support a gap analysis of policy application into plans, procedures, and practice.
  • Support the development of an action plan in response to the gap analysis, with associated goals, objectives and timelines.
  • Audit policy, plan, and procedure compliance for their assigned business domains.
  • Document and communicate departmental compliance status.
  • Report progress as defined by the Full Africa Return core team and implementation project manager.
  • Communicate risks to project goals and areas of ambiguity with the Full Africa Return implementation project manager.
  • Maintain a sense of urgency for all activities.
  • Support a gap analysis of policy application into plans, procedures, and practice.
  • Support the development of an action plan in response to the gap analysis, with associated goals, objectives and timelines.
  • Audit policy, plan, and procedure compliance for their assigned business domains.
  • Document and communicate departmental compliance status.
  • Report progress as defined by the Full Africa Return core team and implementation project manager.
  • Communicate risks to project goals and areas of ambiguity with the Full Africa Return implementation project manager.
  • Maintain a sense of urgency for all activities.
  • Oasis Dining Room Responsibilities

      • Complete designated checklist for each shift.
      • Clean Oasis Dining Room tables, floor, chairs and windows.  Empties and cleans up all trash containers.  Breaks down empty boxes for the recycle bin.
      • Refill the beverage dispensers and cleans the station.
      • Run the dishwasher and put away dishes.
      • Assist in the preparation and serving food.
      • Clean kitchen floors. 
      • Ensure Oasis Dining Room, including patio, kitchen, and office, are locked daily.
      • Other duties as assigned

    Hospitality

      • Complete designated checklist for each shift.
      • Launder and fold all linens (sheets and towels).
      • Clean and vacuum rooms, bathrooms, and kitchens.
      • Change/make beds.
      • Re-stock room supplies for new guests.
      • Vacuum/clean floors; dust/wipe down all items in Anchorage Conference Room and Lobby.
      • Prepare room keys and paperwork for guests.
      • Inform supervisor of any cleaning product shortages for re-order.
      • Other duties as assigned.

     Barista Duties

      • Complete designated checklist for each shift.
      • Prepare food items.
      • Assess available supplies in Café.
      • Re-stock all items as necessary.
      • Re-supply daily from the Oasis Kitchen fridge, freezer and dry goods storage area.
      • Prepare specialty drinks and serve food items.
      • Take payments and give change, responsible for the accounting of money for their shift.
      • Clean kitchen floors.
      • Ensuring the Anchorage building is locked daily .
      • Responsible for daily tasks associated with shift worked.  May include a small amount of baking.
      • Wash dishes; clean spills; clean microwave and kitchen equipment as needed.
      • Duties may include checking guests in and out of the Guest House.
      • Other duties as assigned
  • COVID Readiness 
  •  

      • Support plans, procedures, and practice for COVID effectiveness.
      • Development of an action plan with associated goals, objectives and timelines.
      • Document and communicate Onboarding compliance status.
      • Maintain a sense of urgency for COVID related measures.
      • Other duties as assigned

Qualifications (Knowledge, Skills, Abilities, and Requirements)

  • Flexibility and people skills a must for working with co-workers, department staff, leadership, volunteers and guests.
  • Reasonable level of physical fitness to include, but not limited to, operating laundry equipment, cleaning equipment, making beds, driving a golf cart and other physical tasks.
  • Self-motivated with good time management skills.
  • Ability to listen and understand information and ideas presented verbally and ability to understand written instructions in work related documents.
  • Previous hotel administration, hospitality, or similar skills, knowledge, and experience preferred.
  • Reside in close proximity of campus preferred.
  • Current Texas Food Handlers Certification required, or must attain within 1 week from start date.
  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education and Experience

The requirements listed below are representative of the education and / or experience required.

  • High School Diploma required.
  • Previous work-related experience in food/cleaning/customer relations services preferred.
  • Ability to read English and able to communicate effectively in English.
  • Motor vehicle operating license required for re-stocking items from Oasis Kitchen (for Anchorage Café Barista and Kitchen Assistant).
  • Must have good problem solving skills.
  • Successful completion of Mercy Ships Entry Training will be required within the first year.