Summary Description

Coordinates maritime training program logistics including registering participants, maintaining course records, and maintaining systems for organizing training. Coordinates records required for ISO-9001 compliance and audits

Essential Duties and Responsibilities (include but not limited to)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Maintain the Maritime Training Center ISO-9001 records required for compliance and audits.
• Maintain records of course completions
• Maintain records to evaluate effectiveness of maritime training programs.
• Process training requests related to online training, including associated documents and purchase orders
• Assist with processing training requests associated with live and training centers, as needed
• Supports the operation, administration, and continuing improvement of the Quality Management System.
• Communicates, processes, and tracks all pre-arrival requirements with training program participants
• Updates and organizes Maritime Training space on Navigator and other online platforms
• Assists team with various special projects
• Other duties as assigned

Qualifications (Knowledge, Skills, Abilities, and Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Good communication skills, both verbal and written
• Strong attention to detail and ability to multi-task
• Good organizational skills
• Ability to work independently and as a team in a flexible setting
• Strong customer service orientation
• Ability to relate well to others and assist with problem solving as needed
• Budgeting, book-keeping and planning skills; knowledge of associated computer software
• Experience with Excel, Word and related Microsoft applications
• Quality assurance skills to maintain quality standards of product and services
• Time management and prioritization skills
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

Education and Experience

The requirements listed below are representative of the education and / or experience required.

• Associate degree or higher preferred
• 3-5 years relevant experience
• Successful completion of Mercy Ships Entry Training will be required within the first year