To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manages patient referrals including the patient referral email address, responding with compassion and sensitivity
• Assists the Global Patient Selection Manager to keep the mercyships.africa website up to date with patient referral information
• Assists with keeping the Navigator team page up to date in regard to policies, procedures, and relevant information
• Coordinates CERTIFY training and assists teams with cash reconciliation
• Assists in creation and monitoring of team finances
• Manages requests for all IS equipment, medical supplies, and office supplies
• Supports GPST with travel requests when required
• Supports GPST with HR related issues, maintaining record of PTO and other benefits.  Liaises with ISC HR.  
• Coordinates new staff support: HR, on boarding registration, IS access and training processes
• Supports GPS Manager in planning and implementation of team training
• Acts as a focal point for the Patient Referral Technology
• Reviews patients using the Patient Referral Technology
• Supports the Assessment phase in new host countries
• Supports team building at the beginning of the Advance phase prior to ship arrival
• Supports Patient Selection events
• Other duties as assigned

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability
• Must ascribe to the Mercy Ships Statement of Faith and Code of Conduct.
• Able to live in and contribute to community life, requiring stable and healthy interpersonal skills
• Strong Christian commitment as evidenced by life and character.
• Excellent understanding of African cultures, specifically West African cultures
• Frequent travel between Mercy Ships locations and host nations (approximately 4 months per year depending on Mercy Ships planned activities)
• Emotionally intelligent, relational, and authentic.
• Be an independent thinker as well as a team player
• Strong administrative skills
• Willingness to grow in competence in the use of patient referral technology
• Represent Mercy Ships and be able to speak in public
• Excellent verbal and written communication skills
• Excellent organizational, administrative and time management skills
• Possesses initiative, good judgement, and the ability to analyze and solve problems
• Possess a strong customer service mindset including attitude and approach

The requirements listed below are representative of the education and / or experience required.

• Successful completion of Mercy Ships Entry Training will be required within the first year. 
• 3 years cross-cultural experience working in developing nations and managing projects in the field, preferably with Mercy Ships. 
• 1 year experience with Mercy Ships surgical programs is required, preferably with experience or at least exposure to patient selection
• Healthcare background required working within the surgical discipline as a nurse, physical therapist, doctor, or related profession
• Bachelor or Master’s Degree in a related discipline preferred
• Participation in Global Patient Selection training where appropriate
• French language skills strongly preferred (International B2 level or equivalent)
• Must have or be willing to obtain an International Driving permit – ability to drive a manual (standard) vehicle required
• Proficient with Microsoft Word and Excel
• Opportunity for future training will form part of each team member's personal development plan and be considered on a case by case basis.  It may include: language training, job specific experience onboard on of the vessels or at the International Support Center, security, leadership and other related professional skills.