Assistant Patient Selection Manager

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Manages patient referrals including the patient referral email address, responding with compassion and sensitivity
  • Assists the Global Patient Selection Manager to keep the website up to date with patient referral information
  • Assists with keeping the Navigator team page up to date in regard to policies, procedures, and relevant information
  • Coordinates CERTIFY training and assists teams with cash reconciliation
  • Assists in creation and monitoring of team finances
  • Manages requests for all IS equipment, medical supplies, and office supplies
  • Supports GPST with travel requests when required
  • Supports GPST with HR related issues, maintaining record of PTO and other benefits.  Liaises with ISC HR.  
  • Coordinates new staff support: HR, on boarding registration, IS access and training processes
  • Supports GPS Manager in planning and implementation of team training
  • Acts as a focal point for the Patient Referral Technology
  • Reviews patients using the Patient Referral Technology
  • Supports the Assessment phase in new host countries
  • Supports team building at the beginning of the Advance phase prior to ship arrival
  • Supports Patient Selection events
  • Other duties as assigned

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability
  • Must ascribe to the Mercy Ships Statement of Faith and Code of Conduct.
  • Able to live in and contribute to community life, requiring stable and healthy interpersonal skills
  • Strong Christian commitment as evidenced by life and character.
  • Excellent understanding of African cultures, specifically West African cultures
  • Frequent travel between Mercy Ships locations and host nations (approximately 4 months per year depending on Mercy Ships planned activities)
  • Emotionally intelligent, relational, and authentic.
  • Be an independent thinker as well as a team player
  • Strong administrative skills
  • Willingness to grow in competence in the use of patient referral technology
  • Represent Mercy Ships and be able to speak in public
  • Excellent verbal and written communication skills
  • Excellent organizational, administrative and time management skills
  • Possesses initiative, good judgement, and the ability to analyze and solve problems
  • Possess a strong customer service mindset including attitude and approach

Education And Experience

The requirements listed below are representative of the education and / or experience required.

  • Successful completion of Mercy Ships Entry Training will be required within the first year. 
  • 3 years cross-cultural experience working in developing nations and managing projects in the field, preferably with Mercy Ships. 
  • 1 year experience with Mercy Ships surgical programs is required, preferably with experience or at least exposure to patient selection
  • Healthcare background required working within the surgical discipline as a nurse, physical therapist, doctor, or related profession
  • Bachelor or Master’s Degree in a related discipline preferred
  • Participation in Global Patient Selection training where appropriate
  • French language skills strongly preferred (International B2 level or equivalent)
  • Must have or be willing to obtain an International Driving permit – ability to drive a manual (standard) vehicle required
  • Proficient with Microsoft Word and Excel
  • Opportunity for future training will form part of each team member's personal development plan and be considered on a case by case basis.  It may include: language training, job specific experience onboard on of the vessels or at the International Support Center, security, leadership and other related professional skills.