Operations Director
Summary:  Work closely with the Country Director (CD) in Madagascar, East Africa. Support activities in a specific country throughout the country engagement period. Act as a project manager for activities such as Assessment, Advance and other major events. Based in the Port City as part of the CET. 

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Responsibilities for all CET members:

    • Assist the Country Director in compiling a Country Report in Step 1 of Assessment (prior to travel)
    • Develop and maintain a transparent, honest, and supportive communication structure with colleagues, to ensure they are kept informed of support related activities and requirements.
    • Liaise and maintain effective communication with ship based and ISC departments to establish and monitor the different objectives.
    • Adhere to budget plans and provide accurate accounts of spending
    • Provide reports to the Country Director regarding all activities
    • Adhere to all security procedures

    Perform other duties different to their primary responsibility, if requested


  • Leadership & Programs Management

    • Represents the CD as requested
    • Organize and accompany Country Director to functions and meetings with high government officials and other dignitaries as required, for logistical support, protocol advice and potentially language translation
    • Where events involve the ship, liaise with the Executive Assistant to MD to arrange ship logistical details
    • Learn local protocol expectations and advise Regional- and Country Director, Managing Director and ship management team in this regard
    • Seek, establish, and maintain relationships with Government Officials, Diplomats, and Business Partners in country at the request of the Country Director
    • Act as a project Manager for the Assessment phase and Advance phase, managing the CET and coordinating in conjunction with the CD
    • Act as project manager for special projects related to high level contacts (e.g., events, receptions, executive visits, government meetings, official mailings, gifts, etc.)
    • In collaboration with CD draft (and translate) presentations and correspondence in appropriate business and diplomatic language - English and French
    • Collect and gather information from the various liaisons and CD and provide a full report during country engagement phases
    • Collaborate with the Country Director to ensure all in-country requirements are met, including registration, reporting, insurance, work permits, contracts, etc., liaising as necessary with government departments and other official bodies.
    • In collaboration with the CD, identify, hire and manage in country support staff as part of the CET, to oversee projects and support Mercy Ship activities where needed
    • Provide high-level support to CET members where high-level assistance is needed to overcome obstacles that have not been solved
    • Develop relationships with embassies, and where appropriate government aid agencies; local and international NGOs working in the host country.  
  • Communications

    • In collaboration with CD and Global Branding, establish a communications strategy for the country and assist to execute
    • Input into any internal or external communication resources for assigned country – for example, www.mercyships.africa website, Field Service Final Reports, Press Conference material, Local media
    • Establish a list of local and international media contacts
    • Establish local contacts for professional photography and video, where needed

    Financial Management

    • Manage the spending within the approved budget for the CE activities on the ground.
    • In collaboration with Country Director, plan, submit and oversee the team budget and ensure that expenses related to travel, housing, meals, etc. are within expectation

    This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Supportive of Mercy Ships mission and vision, and committed to its core values.
  • Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability
  • Proven business/non-profit management operations knowledge, superior verbal and written communication skills, and negotiating ability. 
  • Supports the organization's mission, vision and values by exhibiting excellence and competence, collaboration, innovation, respect, personalization, commitment to community, accountability and ownership.
  • Must ascribe to the Mercy Ships Statement of Faith and Code of Conduct.
  • Understand and apply servant leadership, work collaboratively with integrity, demonstrate cross-cultural awareness and sensitivity, and demonstrate accountability.
  • Able to live in and contribute to community life, requiring stable and healthy interpersonal skills
  • Very good understanding of African culture and able to demonstrate high cultural sensitivity
  • Frequent travel between Mercy Ships locations. 
  • Requires primary work location in a host nation.
  • Excellent People and networking skills
  • Be an independent thinker as well as a team player
  • Represent Mercy Ships and be able to speak in public
  • Excellent verbal and written communication skills
  • Excellent organizational, administrative and time management skills
  • Possesses initiative, good judgement, and the ability to analyze and solve problems.
  • Possess a strong customer service mindset including attitude and approach.


Education And Experience

The requirements listed below are representative of the education and / or experience required.

  • Significant (3-5 years) cross-cultural experience working in developing nations and managing projects in the field, preferably with Mercy Ships
  • Bachelor's Degree in related discipline preferred, along with well-developed business/non-profit management experience.
  • Progressive administrative experience in a multi-cultural, international setting, preferably Mercy Ships.
  • Good understanding of Mercy Ships is required
  • Successful completion of Mercy Ships On Boarding program and CE training will be required within the first year. 
  • Fluency in English required, and French strongly preferred (minimum of International B2 Level).
  • International driving license required
  • Proficient with Microsoft Word, Excel
  • Opportunity for future training will form part of each member’s personal development plan and be considered on a person-by-person basis but may include: language training, job specific experience onboard one of Mercy Ships vessels or at the International Support Centre, Security, Leadership and other related professional study
  • Successful completion of Mercy Ships Entry Training will be required within the first year.