To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Provide leadership and coordination of the following global support services ensuring alignment to organizational goals and across Mercy Ships Operation locations.
- Global Hospitality: Oversee the Global Hospitality Department to ensure high-quality food and hotel services are provided with consistent processes and results across multiple locations and vessels.
- Global Facilities: Oversee the Facilities, transportation, and infrastructure function to ensure properties and projects are managed efficiently and safely at all designated Mercy Ships locations. Ensure related teams are equipped with well supported plans for all locations, including shore-based operations related to various field services.
- Global Customs and Immigration Compliance – Support the Global Customs and Immigration compliance function insuring compliance with international requirements and proactively providing the stakeholders (ships, ASC, Supply, and Travel Center) what they need to effectively complete their tasks.
- Ship Operations Directors: Provide support to ship Operations Directors, ensuring alignment and collaboration across all business functions.
Leadership
- Develop and grow the Global Support Services function over time and integrate new functions.
- Establish collaborative partnership between the ISC and ships and across all Ops groups; developing the model of interactive and supportive operations.
- Use servant leadership and strong inter-personal skills to motivate and develop an effective, creative, and collegial team.
- Proactively lead and invest in the development of team members, providing training, guidance, and feedback, to support each team member in achieving their goals and a high-level of job satisfaction.
- Demonstrate collaborative leadership, effectively working with stakeholders inside and outside Operations.
- Provide spiritual leadership by developing times for departmental devotions and prayer into normal practices.
Management
- Develop and maintain budgets to ensure they comply with stated goals, guidelines, and objectives.
- Ensure execution of Mercy Ships plans, policies, and priorities within the area of responsibility.
- Manage the recruitment and selection of new staff, manage performance, and maintain development and succession plans in conjunction with HR.
- Provide cross-functional assistance on an as needed basis to other Operations areas within Mercy Ships.
Customer Service
- Regularly search for and identify opportunities for delivering higher customer satisfaction.
- Establish metrics to monitor performance of the area of responsibility and ensure service and operational metrics are collected and reviewed on a regular basis with senior management.
- Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
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